Offer summary

Qualifications:

3-4 years of experience in supporting business technologies., Knowledge of Azure and firewall technologies is required., Experience with Office 365 applications such as SharePoint, OneDrive, and Teams., Strong troubleshooting skills and ability to manage helpdesk tickets effectively..

Key responsabilities:

Manage customer telephone calls and helpdesk tickets for IT support.

Create and update support tickets with accurate documentation.

Provide advanced support for Office 365, Sentinel One EDR, and Barracuda Spam Email.

Monitor backups and perform escalations to System Administrators or vendors as needed.

Job description

This is a remote position.

Anticipated Hours – Monday through Friday @ 10am to 6pm Mount Laurel Township, NJ time

We are an MSP service provider providing IT services to other businesses. Managing customer telephone calls, helpdesk tickets and support requests. Staff need to manage, prioritize and escalate accordingly to support customers in a timely manner.

This role is customer facing: Both telephone and remote ticketing. The role escalates to the Tech Lead or System Administrator.

• Create/update support tickets with accurate documentation

• Daily Helpdesk support and ticket management and escalation.

• Office 365 support - SharePoint, OneDrive, Teams, and related applications – Advanced Support

• Sentinel One EDR Support - Monitoring and escalation – Advanced Support

• Remote Monitoring + Patch management - Scripting and Automation tasks for streamlined processes. Advanced Support

• Microsoft MFA enrollment support > MFA RESETS Advanced Support

• Microsoft password reset assistance > Password Resets, Work with Sys Admins for assistance.

• Advanced Barracuda Spam Email support > Rule creation, deep troubleshooting. Advanced Support

• Backup Monitoring and support > Reboots, Disk cleanup, Escalation to Admin or Vendor support Advanced Support