Salesforce Implementation Manager

Salesforce Implementation Manager

About the Role:

We are seeking an experienced Implementation Lead to drive the implementation strategy of our SaaS-based integration platform. The ideal candidate will lead a team of Implementation Managers & Consultants, ensuring seamless execution and a high level of customer satisfaction. This role requires strong leadership, stakeholder management, and a deep understanding of enterprise software solutions, SaaS, and system integrations.

Key Responsibilities:

• Lead, mentor, and manage the Implementation Team to ensure successful project delivery.
• Oversee end-to-end SaaS product implementation, ensuring smooth onboarding and adoption.
• Collaborate with cross-functional teams to align project expectations and drive efficiency.
• Conduct Kick-off Meetings, project reviews, and risk mitigation strategies for smooth execution.
• Act as a key escalation point for implementation-related issues, ensuring timely resolution.
• Develop and enhance implementation strategies, processes, and best practices.
• Ensure excellent product utilization before transitioning clients to the support team.
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Required Skills & Experience:

• 8+ years of experience in SaaS product implementation and enterprise software solutions.
• Expertise in Salesforce & Microsoft Dynamics customization and integration.
• Hands-on experience with ERP Systems like QuickBooks, NetSuite, Business Central, and F&O.
• Strong knowledge of ETL, Integration, and SQL for data transformation and migration.
• Experience working with global customers and C-suite stakeholders.
• Proven ability to manage teams, handle escalations, and optimize implementation workflows.
• Excellent communication, analytical, and problem-solving skills.