Offer summary

Qualifications:

2+ years of mixed-method research experience, preferably in the digital space., Knowledge of various research methodologies including usability studies, interviews, and surveys., Understanding of quantitative methodologies including survey design and analysis., Proficiency with survey tools like Qualtrics and customer service platforms like Hubspot Service Hub..

Key responsabilities:

Collaborate with operations team members to understand user needs and create solutions for digital product development.

Build and field studies for prototypes and designs for websites and apps, focusing on end user journeys.

Coordinate survey launches with partners and monitor progress for timely delivery.

Collaborate with internal teams to troubleshoot issues and implement necessary changes.

Job description

UX Research Support Associate

Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success.

Position Overview:
In this role, you will collaborate with fellow operations team members to understand user needs and create solutions to positively impact digital product development. This is a hands-on role, supporting customers across disciplines to design studies that answer their critical research questions.

Key Responsibilities:

● Understand the company´s platform to effectively identify research opportunities and isolate the correct audiences for each

● Build and field studies for prototypes and other designs for websites, apps, and other digital experiences, all with the journey of end users in mind

● Coordinate survey launches with partners and monitor progress for timely delivery

● Collaborate with internal teams, troubleshoot issues, and implement necessary changes

Desired Skills & Qualifications:

● 2+ years of mixed-method research experience, preferably in the digital space

● Knowledge and experience across a range of research methodologies, including usability studies, interviews, and surveys

● Understanding of quantitative methodologies including survey design and analysis

● Proficiency with building surveys on Qualtrics, creator screener questions for specific audience targeting

● Proficiency with Hubspot Service Hub or similar tools such as ZenDesk.

● Experience with Userlytics and Figma preferred but not required

Note: Even though the role is 100% remote, candidate should be based in Mexico

Required profile