Offer summary

Qualifications:

Proven experience in onboarding, training, or client success leadership., Strong strategic thinking and problem-solving skills., Excellent communication and collaboration abilities., Ability to manage multiple priorities in a fast-paced environment..

Key responsabilities:

Develop and oversee the end-to-end onboarding process for clients and employees.

Identify and implement improvements to streamline onboarding procedures.

Collaborate with internal teams to ensure a smooth transition for new clients and employees.

Track performance metrics and report on onboarding trends and challenges.

Job description

ClinicMind, the nation’s leader in multi-specialty Electronic Healthcare Records (EHR) software and Revenue Cycle Management (RCM) services, seeks an Onboarding Team Lead. If you’re excited to be part of a winning team, ClinicMind is a perfect place to get ahead.

The Onboarding Team Lead is responsible for leading and optimizing the onboarding process to ensure a seamless, efficient, and positive experience for new clients and employees. This role requires a strategic thinker who can develop and implement best practices, improve onboarding workflows, and drive engagement while upholding the company’s core values of Excellence, Learning, and Teamwork.

Responsibilities:

Strategic Leadership & Process Improvement:

Develop, refine, and oversee the end-to-end onboarding process to enhance client and employee satisfaction.
Identify areas for improvement and implement solutions to streamline onboarding procedures.
Ensure alignment between onboarding processes and overall company goals.

Client & Employee Experience:

Foster a welcoming and supportive onboarding experience to set up clients and employees for long-term success.
Monitor onboarding effectiveness and address gaps to improve engagement and retention.
Ensure onboarding materials and training programs are up to date and accessible.

Cross-Functional Collaboration:

Work closely with internal teams, including Training, Support, Sales, and Operations, to ensure a smooth transition for new clients and employees.
Serve as a point of escalation for complex onboarding issues and coordinate solutions.
Communicate feedback from onboarding experiences to key stakeholders for continuous improvement.

Training & Development:

Oversee and support onboarding specialists to ensure consistency in training delivery.
Develop training programs and resources to enhance onboarding efficiency and effectiveness.
Ensure that onboarding staff are well-equipped to deliver a high-quality experience.

Performance Metrics & Reporting:

Track key performance indicators (KPIs) to measure onboarding success.
Report on onboarding trends, challenges, and opportunities for improvement.
Gather and analyze feedback from clients and employees to refine onboarding strategies.

Qualifications:

Proven experience in onboarding, training, or client success leadership.
Strong strategic thinking and problem-solving skills.
Excellent communication and collaboration abilities.
Ability to manage multiple priorities and drive results in a fast-paced environment.
Passion for fostering an inclusive and supportive onboarding experience.