Offer summary

Qualifications:

3+ years of experience in operations, account management, or a related field; bachelor's degree preferred., Proficient with G Suite and MS Office., Exceptional written and verbal communication skills, including real-time support and troubleshooting., Background in corporate retailer management or in-store operations is preferred..

Key responsabilities:

Drive operational excellence across retailers using fulfillment and in-store technology.

Introduce and train retailers on Instacart fulfillment and in-store technologies.

Collect and analyze data to identify operationally-driven growth, quality, and efficiency opportunities.

Collaborate with Business Development Account Managers and retail partners to guide retailer programs.

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role
As an Associate in Partner Operations Excellence (POE), you will play a pivotal role in driving operational success across Instacart’s retail partners. You’ll serve as both an internal and external expert, ensuring our fulfillment and in-store technologies are seamlessly integrated into retailers’ operations to deliver a best-in-class customer and associate experience.

In this role, you’ll collaborate closely with cross-functional teams to provide operational insights during the launch of new retailers and the rollout of new tools. Externally, you’ll partner with retailers to assess their operational landscape, advising on launch strategies, store setups, and process improvements. Post-launch, you’ll continue to influence retailer success by driving engagement, ensuring metric-driven stabilization, and facilitating ongoing optimization efforts.

This position requires a proactive, strategic mindset, adaptability to changing conditions, and strong client relationship skills. Your efforts will directly contribute to transforming retail operations, elevating performance across Instacart’s technologies and product lines.

About the Team

You’ll be joining the Retail Ops Excellence (ROE) team, a driving force behind operational success for Instacart’s retail partners. The ROE team is instrumental in scaling in-store technology and fulfillment solutions to unlock growth, optimize efficiency, and enhance the in-store experience for both customers and retailers. As the retailer management arm of ROE, the Partner Ops Excellence team partners with retailers to deliver strategic guidance, helping them balance growth, quality, and operational excellence.

By leveraging deep relationships and retail insights, the POE team ensures that our technology empowers retailers to achieve best-in-class performance across their operations, providing proactive support that aligns with each partner’s unique goals. Together, we shape the future of retail by enabling operational innovations that drive success across the board.

About the Job

Drive operational excellence across retailers using our fulfillment and in-store technology by leveraging strong retailer relationships to influence their store operations
Introduce & train retailers on Instacart fulfillment and in-store technologies
Collaborate with Business Development Account Managers and retail partners to guide retailer programs for fulfillment and in-store technology
Collect and analyze data to identify operationally-driven growth, quality, and efficiency opportunities
Drive program improvement by gathering and synthesizing partner feedback on how Instacart’s products or processes impact their in-store operations
This role requires moderate travel, up to 25% of the time, to maintain retailer relationships, implement new tools and understand in-store operational complexities

About You

Minimum Qualifications

3+ years of experience in operations, account management, or a related field; bachelor’s degree preferred
Proven experience managing both internal and external stakeholders
Proficient with G Suite and MS Office
Exceptional written and verbal communication skills, including real-time support and troubleshooting
Ability to manage key relationships and maintain strong partnerships with Instacart’s top retailers

Preferred Qualifications

Demonstrated sense of ownership and attention to detail, with a problem-solving mindset
Proficiency in data and analytics to drive actionable insights and improvements
Flexible and resourceful approach to finding solutions and building long-term strategies
Positive and energetic attitude, capable of thriving in demanding environments
Background in corporate retailer management or in-store operations is preferred

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ

$115,000—$128,000 USD

$110,000—$123,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI

$106,000—$118,000 USD

All other states

$95,000—$106,000 USD

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