Offer summary

Qualifications:

Previous experience in customer service, pre-sales, or account management in digital or technology environments., Strong knowledge of digital security and ability to discuss technical matters clearly with clients., Excellent executive communication skills for translating technical information for non-technical audiences., Proactive in gathering client feedback and translating it into actionable insights for internal teams..

Key responsabilities:

Act as an intermediary between customers and VTEX regarding platform security issues.

Conduct presentations and meetings with clients, including CISOs, to discuss security matters.

Monitor and resolve security incidents, ensuring customer concerns are addressed effectively.

Build trusted relationships with clients by proactively addressing their insecurities and ensuring their concerns are treated seriously.

Job description

About the role

The BISO professional will be responsible for acting as an intermediary between customers and VTEX, particularly regarding platform security issues. It will ensure effective service and resolve sensitive incidents, as well as conduct presentations and meetings with clients, including CISOs, to discuss security matters and provide appropriate solutions. It is essential that this person can translate technical security information into clear and accessible language for non-technical clients, always focusing on VTEX's digital security. Additionally, the professional will need to gather customers' security needs and communicate these to internal teams, contributing to the continuous improvement of the platform. This professional will also be responsible for monitoring and resolving security incidents, ensuring that customer concerns are addressed quickly and effectively, and building trusted relationships with clients by proactively addressing their insecurities and ensuring their concerns are treated with the necessary seriousness.

About the team

The VTEX InfoSec team is a dynamic and collaborative group dedicated to ensuring the highest standards of digital security across the platform. The team works closely with various internal departments to proactively identify and address potential security risks, ensuring that both the company's infrastructure and customer data are well protected. The InfoSec team is known for its problem-solving skills, attention to detail, and ability to work cross-functionally, making security a top priority for VTEX and its clients.

Who you are

You have previous experience in roles involving customer service, pre-sales, or account management, preferably in digital or technology environments.
You have strong knowledge of digital security, with the ability to discuss technical security matters with clients in a clear and accessible manner.
You have strong executive communication skills, with the ability to translate technical information for non-technical audiences and create efficient, empathetic communication.
You are a professional demeanor with the ability to engage with clients assertively, build trust, and present tailored solutions.
You are proactive in gathering client feedback and translating it into actionable insights for internal teams, ensuring that security needs are understood and addressed.

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ABOUT VTEX

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.

BENEFITS