Partner Support Agent for Morocco - Remote

As a Partner Support Agent, you will be the frontline contact for our partners, ensuring their satisfaction and addressing their requests promptly. You will play a crucial role in maintaining strong relationships with our partners across various markets.

These are your responsibilities:

• Serve as the primary point of contact for partners, addressing their inquiries, requests, and concerns via various communication channels.
• Provide timely and accurate responses to partner queries, ensuring their satisfaction and fostering trust in our brand.
• Collaborate with internal teams to resolve partner issues and escalate complex cases as needed.
• Assist partners with onboarding processes, product training, and platform navigation to enhance their experience.
• Proactively reach out to partners to gather feedback and identify areas for improvement.
• Keep detailed records of partner interactions and maintain up-to-date partner profiles in the CRM system.

This is what we expect from you:

• Ensure partner satisfaction: By providing exceptional support, ensure high levels of partner satisfaction and exceed their expectations.
• Issue Resolution: Demonstrate proficiency in resolving partner inquiries and concerns efficiently, with a focus on first-contact resolution.
• Feedback Collection: Gather valuable feedback from partners to identify trends, address recurring issues, and improve our products and services.
• Timely Response: Meet or exceed service level agreements for response times to partner inquiries.

This is what we require from you:

• Proven experience in a customer service or support role, preferably in a B2B environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with partners.
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Familiarity with CRM systems and ticketing platforms.
• Knowledge of the iGaming industry and related products is a plus.
• Fluency in Arabic, French and English both written and verbal.

This is why you should choose us:

• Fully remote
• Competitive salary packages
• Profit sharing
• Sports/gym allowance
• Free therapy session
• Birthday gifts :-)
• Career growth and development
• Multicultural team
• 25 days paid vacation days
• Great work-life balance and flexibility

Meet Dylan – your manager

Hi, my name is Dylan and I’m the country manager for Morocco. I’m 25 years old, born and raised in Stockholm, Sweden. I have played football at a high level, and football and training are my passions. I am driven by challenges and have a keen interest in learning new things.

As a leader, I consider myself fair and perceptive, with a good vision. I value respect and teamwork, having been a team player for over 12 years. I excel at finding solutions to problems and turning nothing into something. I am strategic and a perfectionist at heart.

Application Process:

1. Submission of Application:

Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position.

2. Psychometric Testing

Shortlisted candidates will be invited to participate in two psychometric tests. These tests are designed to assess various aspects such as cognitive abilities, personality traits, and aptitude relevant to the role.

3. Interview Stage:

Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse team, including the hiring manager and relevant stakeholders. During the interview, candidates will have the opportunity to discuss their experiences, skills, and motivations in further detail.

4. Final Decision:

Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.

We look forward to receiving your application and embarking on this journey together at Multiverse! :-)