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Clinical Transformation Coordinator
Offer summary
Qualifications:
Bachelor's degree required; advanced clinical degree preferred (MSN/PA-C), Minimum three years of experience in a clinical setting with a focus on cardiac device management, Strong understanding of cardiac device technologies and remote monitoring principles, Excellent communication and interpersonal skills..Key responsabilities:
- Oversee proactive alert programs to support clinical teams efficiently.
- Provide transition support during onboarding and post-go-live stabilization.
- Act as a liaison between Clinical Operations and Customer Success to ensure onboarding success.
- Lead transformation initiatives to improve operational processes and efficiency.
Job description
PaceMate® Clinical Transformation Coordinator (full-time, 100% remote job)
Primary Location: U.S.
JOB SUMMARY
The PaceMate® Clinical Transformation Coordinator is responsible for managing proactive alert programs, supporting clinical operations through scalable process improvements, and providing transition support during onboarding and post-go-live stabilization. This role ensures that proactive alert management and optimization enable clinical teams to operate efficiently and in alignment with industry best practices.
As the Customer-facing lead of Clinical Operations, this role focuses on internal clinical process optimization and alert protocol management to enhance onboarding success and long-term operational efficiency.
The Clinical Transformation Coordinator leads transformation initiatives by implementing and managing programs that improve clinical workflows, operational processes, and innovation within the department. Additionally, this role serves as a liaison between the clinical team and Customer Success, ensuring that transformation initiatives are executed smoothly and remain aligned with organizational goals and KPIs.
PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
Joining the PaceMate® team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate® offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS
DOCUMENTATION AND COMPLIANCE
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
Certification from the International Board of Heart Rhythm Examiners (IBHRE) (CCDS, CEPS, CDRMS) required within the first year.
REQUIRED EQUIPMENT
Must have stable, reliable internet access
REPORTING RELATIONSHIPS
Supervised by: SVP of Clinical Operations
Supervises: None
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate® has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
Primary Location: U.S.
JOB SUMMARY
The PaceMate® Clinical Transformation Coordinator is responsible for managing proactive alert programs, supporting clinical operations through scalable process improvements, and providing transition support during onboarding and post-go-live stabilization. This role ensures that proactive alert management and optimization enable clinical teams to operate efficiently and in alignment with industry best practices.
As the Customer-facing lead of Clinical Operations, this role focuses on internal clinical process optimization and alert protocol management to enhance onboarding success and long-term operational efficiency.
The Clinical Transformation Coordinator leads transformation initiatives by implementing and managing programs that improve clinical workflows, operational processes, and innovation within the department. Additionally, this role serves as a liaison between the clinical team and Customer Success, ensuring that transformation initiatives are executed smoothly and remain aligned with organizational goals and KPIs.
PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.
Joining the PaceMate® team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies.
PaceMate® offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.
ESSENTIAL FUNCTIONS
- Oversee proactive alert programs, ensuring alerts are managed efficiently to support clinical teams.
- Provide transition support during onboarding and post-go-live stabilization, ensuring seamless integration of our software and services into the customer’s clinical workflow.
- Collaborate with internal teams to ensure alert protocols are followed and align with best practices.
- Identify and address gaps in clinical processes that impact workflow and transformation initiatives.
- Act as a liaison between Clinical Operations and Customer Success, ensuring internal teams are equipped to support onboarding success.
- Lead the initial clinical onboarding call to introduce and educate customers on our alert program, ensuring a clear understanding of workflows and expectations.
- Support post-onboarding teams by ensuring that clinical protocols and alert handling procedures are properly integrated.
- Lead transformation initiatives by implementing and managing programs that improve operational processes and efficiency.
- Work closely with clinical leadership to monitor key performance indicators (KPIs) and provide data-driven insights for continuous improvement.
- Virtual and on-site customer support as needed. Travel requirements up to 25%.
- Perform all other related duties as assigned.
DOCUMENTATION AND COMPLIANCE
- Maintain detailed documentation of program plans, processes, and outcomes.
- Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol
- Support and contribute to PaceMate’s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.
EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS
- Bachelor's degree required; advanced clinical degree preferred (MSN/PA-C)
- Minimum three (3) years of proven experience in a clinical setting with a focus on cardiac device management, healthcare management or transformation roles
- Strong understanding of cardiac device technologies and remote monitoring principles
- Minimum one (1) year of experience in the PaceMate LIVE platform preferred
- Strategic thinking and problem-solving abilities
- Ability to collaborate effectively in a cross-functional team environment
- Proficiency with Microsoft Office Suite, MS Excel and PowerPoint a plus
- Proficiency with collaboration applications and software (Teams, Zoom, Slack) a plus
- Strong leadership and project management skills
- Excellent communication and interpersonal skills
- Analytical mindset with a focus on data-driven decision-making
Certification from the International Board of Heart Rhythm Examiners (IBHRE) (CCDS, CEPS, CDRMS) required within the first year.
REQUIRED EQUIPMENT
Must have stable, reliable internet access
REPORTING RELATIONSHIPS
Supervised by: SVP of Clinical Operations
Supervises: None
COMPANY DESCRIPTION
PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate® has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.®
About PaceMate
Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.
Required profile
Experience
Industry :
Healthtech: Health + Technology
Spoken language(s):
English
Check out the description to know which languages are mandatory. Other Skills
- Social Skills
- Analytical Thinking
- Communication
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