The Manager, Member Services is responsible for the day-to-day operational oversight of the Member Service Contact Center to meet our company goals. In cooperation with the Director of Member Services, the Manager sets expectations for superior service on each interaction with a member. This role directs the Member Services team to quickly respond and solve problems as they arrive in a way that supports the customer and the business goals. This role maintains customer and team member satisfaction by providing problem-solving resources and resource allocation.
Essential Job Responsibilities Include:
Required Skills / Experience:
Based on relevant market data and other factors, the anticipated hiring range for this role is $73,600 - $82,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.
RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:
Runtalent
American Lung Association
BruntWork
Conecta Turismo
BetterDoc