Program Support Specialist

The Program Support Specialist will work within the programs and will be responsible for performing a wide range of transactional, administrative, and project support duties. The Program Support Specialist will prepare project rebate packages by reviewing and validating data for accuracy while providing accurate tracking and reporting. The successful candidate is professional, self-motivated, customer service driven and passionate about the energy efficiency industry.  

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage project intake, communicate with contractors about project pipelines, and shepherd projects from initial engagement through final payment.
• Review utility account numbers and provide timely verification of account eligibility and assignments to contractors and subcontractor(s). 
• Communicate with clients and customers focusing on outstanding customer service. 
• Provide general support to program manager and program team.
• Track and manage projects using Willdan’s proprietary data management software.
• Gather and review project documentation.
• Monitor program tasks, reporting and follow-up on progress and achievements.
• Communicate directly with internal staff, contractors, and customers.
• Engagement in any and all areas critical to program success.
• Additional duties and responsibilities may be assigned by the supervisor as business needs dictate. 
• All Willdan employees are expected to follow company policies and procedures, whether those policies and procedures are established in writing or in practice. All Willdan employees must adhere to the highest of ethical standards, respect and cooperation in the workplace and focus on delivering a world-class experience to internal customers and all Willdan clients and business partners.

Job Requirements / Qualifications:

• Associate degree or equivalent preferred.
• 1-2 years’ experience in energy efficiency, multifamily housing, or project management preferred but not required.
• Ability to communicate effectively with our clients and work collaboratively with our engineering staff, program managers, and sales team.
• Experience in web-based CRM platforms.
• Must be highly organized, detail oriented, and results driven. 
• Ability to manage detailed processes and problem solve quickly.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with clients and employees.
• Ability to work alone and in a group environment.
• Willingness to take internal classes to better learn about energy efficiency.
• Ability to multi-task.

Willdan Energy Company participates in E-Verify.