Claims PL Casualty Complex Representative (remote)

It’s ok if you don’t meet every requirement. At Grange, we prioritize creating a diverse, equitable and inclusive workplace. If you're enthusiastic about this role but your previous experience only partially matches qualifications in the job description, we still encourage you to apply. We believe in fostering growth and providing opportunities for continuous learning and development of skills as you progress in your career with us. 

Summary: This position is responsible for investigating, evaluating and negotiating settlement of complex PL Casualty Liability Claims to promote retention or purchase of insurance.

What You’ll Be Doing:

• Pursuant to Company line of business strategies, statutory regulations and good faith claim settlement practices; investigates, evaluates and adjusts assigned complex liability claims within limit of authority. Summarizes cases in excess of authority and submits to managers/specialists for approval.

• Demonstrates technical proficiency, allowing for the handling of more complex claims with minimal supervision.
• Establishes and maintains positive relationships with both internal and external customers, providing excellent customer service.
• Regular and effective communication with our agents including face-to-face visits when required to assist in building effective working relationships.
• Assist other departments (when required) with investigations.
• Demonstrates effectiveness and efficiencies in handling workload with limited supervision or direction.
• Reports large losses and presents claims to the CAB Committee.  Ensures appropriate reinsurance reporting is made on claims.  

What You’ll Bring To The Company:

• College degree preferred plus five (5) years claims experience with at least three (3) years involvement in complex bodily injury claims handling required. Must possess strong communication and organization skills and be proficient with personal computer. Demonstrated ability to interact with customers and agents in a professional manner. State specific adjusters’ license may be required. 

About Us:

Grange Insurance Company, with $3.2 billion in assets and more than $1.5 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on employee feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave, and expanded categories of bereavement leave.   

Who We Are:

We are committed to an inclusive work environment that welcomes and values diversity, equity and inclusion. We hire great talent from various backgrounds, and our associates are our biggest strength. We seek individuals that represent the diversity of our communities, including those of all abilities. A diverse workforce's collective ideas, opinions and creativity are necessary to deliver the innovative solutions and service our agency partners and customers need. Our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing, and Solve Creatively for Tomorrow.

Our Associate Resource Groups help us create a more diverse and inclusive mindset and workplace. They also offer professional and personal growth opportunities. These voluntary groups are open to all associates and have formed to celebrate similarities of ethnicity/race, nationality, generation, gender identity, and sexual orientation and include Multicultural Professional Network, Pride Partnership & Allies, Women's Group, and Young Professionals.

Our Diversity, Equity and Inclusion Council, created in 2016, is focused on professional development, networking, business value and community outreach, all of which encourage and facilitate an environment that fosters learning, innovation, and growth. Together, we use our individual experiences to learn from one another and grow as professionals and as people.  

We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.

Grange Enterprise is proud to be part of the CEO Action for Diversity and Inclusion™, a national initiative of more than 1400 CEOs working for the advancement of diversity and inclusion within the workplace.