Offer summary

Qualifications:

High School Diploma required., 2 years of recent experience in a customer service-oriented position., Strong attention to detail and time management skills are essential., Proficiency in Microsoft Office Suite and excellent communication skills are necessary..

Key responsabilities:

Act as a divisional liaison for new hires during their first 90 days.

Create and update training schedules and confirm equipment delivery for new employees.

Conduct weekly onboarding calls and send welcome emails to new hires.

Ensure smooth transitions for new hires and maintain accurate onboarding documentation.

Job description

Overview:

Title: Divisional Onboarding Concierge

Location: TX- Remote

Pay: $24 per hour.

Summary:

The Onboarding Concierge role focuses on creating a cohesive working environment and superior on-boarding experience for all new hires and new teams joining NAF. Primary responsibilities include conducting weekly onboarding calls to new hires and acting as divisional onboarding liaison for new hires, maintaining new hire training schedules, verifying equipment, verifying completion of license transfers, assisting other internal departments with the completion of onboarding new employees, working with other members of management to assist in the smooth flow of onboarding candidates, and miscellaneous clerical tasks. Dealing with confidential information, one must be able to maintain a high level of professionalism, confidentiality and dependability at all times.

Responsibilities:

Divisional liaison between new hire and cross functional teams during new hire’s first 90 days of employment
Responsible for getting updates from PAC regarding New Hire start dates, retrieval of offer letters etc. and updating the Retail Onboarding Spreadsheet as needed
Confirm, track, and communicate new hire availability for equipment delivery
Confirm and track equipment delivery
Create/Update training schedules for new employees
Provide updates to their DSM and new hire’s hiring manager about equipment status/tracking, schedule changes, new hire requests pre-hire.
Send weekly welcome emails to new hires
Complete week 1-4 onboarding calls with new hires
Create business cards and signatures using Smartsheet form submissions.
Attend Retail on-boarding meetings and provide updates regarding new hires
Utilize the Retail Onboarding spreadsheet as a guide to ensure all training was completed in timely manner.
Ensure all new hires are smoothly transitioned during their first 90 months at NAF
Complete miscellaneous research, reports and memos as requested.
Gather necessary approvals and ensure all paperwork is completed accurately.
Support all departments’ personnel as needed.
Maintain and protect the Company’s best interest and professional reputation at all times.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma
2 years recent experience working in a customer service orientated position
Recent experience as Customer Service or equivalent
Possesses strong attention to detail, time management skills and ability to multitask in a fast paced, demanding environment
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Access)
Excellent written and oral communication skills

EOE/M/F/D/V. Drug-free workplace.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

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