Offer summary

Qualifications:

3+ years of project management experience, preferably in the commercial space., 5+ years of experience in the commercial and/or electrical industry., Strong customer service and communication skills, both written and verbal., Proficient in Microsoft Office Suite and project management tools..

Key responsabilities:

Manage turnkey charging projects and ensure a high customer satisfaction rating.

Coordinate communication between customers and contractors to clarify project details.

Maintain project status updates and utilize reporting tools effectively.

Generate and manage project purchase orders and contractor invoicing.

Job description

COMPANY

Qmerit, headquartered in Irvine, California, simplifies the adoption of electrification products for single and multi-family residential and small business markets. A leader in green energy transformation, the company provides value-driven services throughout the renewable energy equipment implementation lifecycle. This is delivered through Qmerit’s network of company-owned contractors, value added resellers and independent certified service providers, skilled in system application and integration as well as ongoing maintenance. Combining this nation-wide network of certified electrical contractors with the company’s digital managed services platform and white-glove concierge services. Qmerit delivers customers an unmatched quality experience when installing electric vehicle (“EV”) charging stations and integrating to battery storage, solar systems, emergency power and microgrid solutions.

JOB TITLE - Project Manager - Remote in the United States

RESPONSIBILITIES

Manage turnkey charging projects striving to provide clear and accurate information in a timely manner along with providing the best customer journey experience possible.
Ensure Service Level Agreements (SLAs) are met throughout execution.
Provide best-in-class customer service throughout the project to ensure clients are informed of all key developments such that Qmerit receives a high customer satisfaction rating following each installation.
Diligent review of all project documents to mitigate exposure to change orders post contract acceptance.
If change orders are needed, manage all scope changes using the change order management process and obtain approval from the customer prior to dispatching the install team.
Coordinate and conduct contractor connection calls prior to engaging customers to ensure project details are clear and understood by the install teams.
Coordinate and conduct customer connection calls to include sales lead prior to onsite activities to ensure we have established clear expectations.
Maintain up to date project status and consistently use progress reporting tools provided by Qmerit.
Generate, issue and manage project purchase orders for both the contractor network and in some cases equipment procurement (as applicable).
As applicable, work with equipment vendors post PO issuance to track and manage, shipment, delivery and inspection of equipment.
Develop and maintain project schedules as required, identifying major milestones for completion.
Receive, review and forward contractor invoicing and work with the accounting team to ensure prompt customer invoicing.
Regular utilization of HubSpot to record project progress and input dates as they apply to project progress.
Attend regularly scheduled meetings with manager to review project progress, struggles and pipeline.
Exhibit ability to strive for positive interactions with customers, colleagues and contractor network.
Follow Qmerit’s best practices approach while moving throughout the full project lifecycle.

REQUIRED SKILLS, EDUCATION & EXPERIENCE

3+ years of firsthand project management experience, preferably in the commercial space.
5+ years of experience in commercial and/or electrical industry (may include project management, estimating and field experience).
Demonstrate strong customer service and communication skills (written and verbal) and conduct conversations in a courteous and professional manner.
Ability to manage multiple projects concurrently providing real time updates as needed.
Ability to build project specific meeting agendas and lead communications between customer and contractor network during meetings.
Strong organizational skills and the ability to lead customers and contractors alike to achieve the desired results.
Knowledge and ability to utilize programs such as Word, Excel, PowerPoint, and MS Project.

COMPENSATION & BENEFITS

Salary: $95K -130K + Bonus - depending upon experience

Full Benefit Package including Medical/Dental/Vision. Twelve (12) paid Company Holidays, two (2) weeks of paid vacation per year, forty (40) hours of sick leave per year as further described in the sick leave policy, life and long-term disability insurance, 401k Plan with a match.

As an Equal Opportunity Employer, Qmerit is committed to diversity in the workplace.

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