Operations Specialist: Tier 2

About HigherRing:

HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is B Corp, Living Wage US certified, climate-neutral, and a 1% for the Planet member.

Role Responsibilities: 

The Tier 2 Operations Specialist is responsible for working with multiple clients CPG/eCommerce on a fractional basis (x-hours with one client, x-hours with another). 

The Specialist ensures orders from all sales platforms flow seamlessly and tracks inventory while flagging discrepancies. They work directly with warehouses, carriers, copackers, and other third-party operations partners in their client’s network. 

They utilize their own experience, plus HigherRing’s internal crowdsourced operations knowledge, to help their clients improve their supply chain processes & tools. The specialist will produce system reports to optimize sales and operations processes and identify issues and challenges.

Each client will have different needs; however, these are some potential tasks that may be asked of you.

Order Fulfillment

• Work with customer support personnel in inquiring about, troubleshooting, maintaining, or stopping orders with warehouse personnel 
• Input & allocate all new sale orders from various sales channels, including platforms like Faire and Mable, inside and outside sales personnel, distributors, and other channel partners into tools like Shopify, WooCommerce, Netsuite, Cin7, etc.
• Work with key distributors (e.g., UNFI, KeHE) to ensure purchase order accuracy, compliance, and invoicing management
• Process and manage EDI transactions through SPS Commerce for major retail partners and distributors like UNFI and KeHE
• Troubleshoot and resolve order flow issues between order systems and warehouse systems. Familiarity with ShipStation is a plus.
• Track SLA adherence and shipping deadlines and communicate daily with warehouse personnel
• Monitor inbound & outbound shipments - may perform some shipping logistics tasks like arranging for trailers and working possibly to arrange Amazon FBA shipments

Inventory Management

• Track inventory levels and perform basic discrepancy investigation
• Request cycle counts from warehouse to update specific items
• Participate in yearly inventory 
• Track out-of-stock items and work closely with procurement team to analyze sales trends to forecast demand, plan inventory replenishment and purchasing
• Utilize ERP software (e.g., NetSuite, Cin7, etc.) to improve inventory tracking, demand planning, and purchasing processes

Processes & Tool Management

• Maintain sales channel and content on web portals like Faire, Mable, and Amazon Seller Central with updated and accurate operational info (suppliers, UPC codes, lot codes, images, descriptions, etc.)
• Use data to inform business partners, track & improve:
  • product quality
  • fulfillment performance
  • customer experience
  • return rates
  • ship methods and delivery success
• Create and maintain centralized resources of known issues and operational SOPs

Qualifications and Requirements:

• 2+ years working with an e-commerce/CPG business - This is a MUST!
• Experience working with web portals like Faire, Mable, and Amazon Seller Central
• Proficient in creating and maintaining centralized resources of known issues and operational SOPs
• Familiarity with:
  • the lifecycle of an order from placement to fulfillment, to shipment, to delivery, and returns
  • troubleshooting order placement & order flow issues
  • troubleshooting shipping & delivery issues
• Exceptional multitasking and time-management skills
• Excellent written & oral communication skills

You are impressively organized, and are able to transition between working with one client to the next easily because you keep detailed notes and records. 

You’re an excellent communicator and aren’t afraid to speak up when you’re unclear on something. You strive for 100% accuracy, yet know that you’re in a safe environment where your team will have your back when mistakes happen. 

You approach your work with a posture of curiosity and are eager to learn about the unique ins and outs of operations through the lens of many different industries. 

You’re excellent at prioritizing your own projects & tasks, using organization tools to manage and track your work clearly, and you enjoy helping the rest of your team manage company-wide projects.

• Fluency in oral and written English; second language is a plus
• Quiet, distraction-free workspace in your home that includes a door that closes
• Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
• Strong and consistent Internet bandwidth: 50 Mbps download speed or faster and 5 Mbps upload from a reliable provider

HigherRing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations.

Further, we are looking for people who want to use their power for good and we advocate as a business for pro-social/inclusive policies with elected officials and to bring awareness to our communities. We believe in a woman's right to choose, that everyone deserves to be able to easily vote, that guns should be regulated with at least the same laws applicable to car ownership (licensing and insurance), that we should be vaccinated and wear masks during a pandemic, that white supremacy is a past and growing problem, that humans are responsible for climate change and that it presents a clear and present danger to life on this earth. If those concepts don't align with your worldview, we may not be the employer for you.

​Our Benefits Package Includes The Following:

• Employee (not contractor) status at an exciting, socially-minded company
• Paid training
• Option to participate in medical, dental, and vision insurance programs (we cover 75+% of the basic plan premium)
• 401(k) plan with a 2% match contribution
• Paid vacation after your first year
• Paid sick leave 
• A financial wellness and coaching program - 0% loans to help pay down debt
• Opportunity for everyone to be an owner in the company.  Our Employee Stock Incentive Plan is offered to all employees.
• An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!
• A fast-paced work environment where employee input is valued, and where mutual respect and camaraderie are a significant part of our culture.

NOTE: 

Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Lousiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wisconsin.

Ready To Take The Next Steps?
Visit our Careers page at HigherRing Careers to take the first steps!

Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter!  (We can’t consider you without all three submissions)