Analyst Manager Digital

Job Description:

Scope

• Directs the department/area responsible for systems analysis for caregiver-facing systems. 
• Manages budgets and financial assets to achieve financial objectives. 
• Oversees human resource management and staff training for the department. 
• Ensures best practices in QA and incident resolution.

Essential Functions

• Lead discovery, analysis and documentation of business requirements for digital products. 
• Oversee the lifecycle of digital products, including identifying use cases, and conducting testing/quality assurance. 
• Work with the engineering manager to plan successful deployments. 
• Build and maintain strong relationships with stakeholders, understanding their goals and needs to inform product focus. 
• Facilitate change management efforts to ensure successful adoption of new technologies and processes. 
• Prepare and deliver effective presentations, documentation, and communications to stakeholders. 
• Ensure adherence to program governance, identifying and implementing policies and procedures to drive outcomes. 
• Track and report on program and project performance using established metrics and tools. 
• Conduct program evaluations to improve efficiency and effectiveness, leveraging methods such as ethnography, design thinking, journey mapping, and data analysis. 
• Provide leadership and direction for the business systems analysis department/area and manage the day-to-day operations of a group of employees, including employee engagement, adoption of best practices, and problem resolution. 
• Direct the work of employees, including hiring, goal setting, coaching and mentoring, employee recognition and training, and performance management. 
• Manage customer, stakeholder, and vendor relationships and expectations. 
• Regularly communicate with staff and manage resource allocation to projects to ensure timely delivery within budget and according to requirements. 
• Oversee the application development methodologies, tool use, and associated techniques for the business system analysis function. 
• Manage training and process development activities, including the development of policies, procedures, and guidelines, ensuring staff understand and comply with best practice standards. 
• Collaborate with key business stakeholders to prioritize business analysis work required for projects. 
• Oversee the development and maintenance of training and knowledge-based materials for the area of responsibility. 
• Develop and implement communication plans to all stakeholder groups and manage customer and stakeholder expectations. 
• Define, develop, and analyze operational, development, and quality metrics, fostering improvements in processes and tools. 

Skills

• Innovative thinker with a strong desire to continuously learn and grow professionally. 
• Deep knowledge of digital channels and consumer engagement in the digital space. 
• Expertise in product management, including continuous discovery methods and planning improvements. 
• Strong interpersonal and conflict resolution skills. 
• Comfortable with ambiguity and navigating complex work environments. 
• Demonstrated ability to develop project plans, assign tasks, set priorities, and review deliverables. 
• Proficient in iterative analyses and agile methodologies. 
• Skilled in stakeholder analysis and engagement. 
• Recognizes the importance of involving subject matter experts in design and planning. 
• Experience with user adoption and training. 
• Excellent leadership, communication (both written and oral), and interpersonal skills. 
• Strong attention to detail and organizational skills. 
• Ability to coordinate and execute tasks in high-pressure environments with tight deadlines. 
• Experience leading design workshops, mapping processes, and establishing KPIs. 
• Proven experience working collaboratively in team-oriented environments. 
• Solid knowledge of IT concepts and the latest technologies and trends. 

Qualifications

Required:

• Demonstrated experience in supporting software products, leading process improvement initiatives using data and metrics experience and project management.
  - Or –
• Demonstrated experience in Information Technology, Marketing, or related field supporting digital solutions including supporting software products, leading process improvement initiatives using data and metrics experience and project management.

Preferred:

• Bachelor’s degree from an accredited institution. 
• 8 years related experience managing and supporting digital platforms. 
• Industry-recognized certifications such as PMP, Scrum Master,  
• Experience with design thinking, person-centered design, journey mapping, and Six Sigma.

Physical Requirements:

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.