Manager, Referral Administration (HonorCare - VA)

Why Us?:

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Manager, Referral Administration for the VA is responsible for overseeing and optimizing the VA’s referral process, ensuring timely, efficient, and patient-centered transitions of care. This role involves coordinating with healthcare providers, streamlining workflows, and ensuring compliance with regulatory standards to enhance patient access and continuity of care. This role will collaborate with various departments, including patient access, sales, revenue cycle and regional leadership, to optimize workflows to enhance productivity and timely patient access to healthcare products and services as well as positive patient interactions.

• Manage supervisors and specialists responsible for the referral administration process for the VA
• Develop direct reports to ensure they have the necessary skills, knowledge and abilities to effectively perform their role.
• Oversee and manage the end-to-end VA referral process, ensuring a smooth transition for patients.
• Develop and implement best practices, workflows, and standard operating procedures to improve referral turnaround times and patient experience.
• Serve as the primary liaison between VA and healthcare providers to facilitate seamless referrals.
• Monitor referral metrics, identify trends, and implement process improvements based on data-driven insights.
• Ensure that all referral procedures comply with VA regulations and policies.
• Utilize electronic health records (EHR) and referral management software to track and streamline referrals.
• Lead and train referral specialists and administrative staff to maintain high standards of service and efficiency.
• Ensure that patients receive timely care by addressing delays and resolving issues in the referral process.
• Foster a patient-centered culture and promote excellence in patient experience.
• Ensure staffing decisions and staff development actions support operational success.

• Bachelor’s degree or equivalent work experience. Degree in healthcare management preferred.
• Minimum of 3 years of experience in operations management within a healthcare setting to include a minimum of 3 years of experience hiring, supervising, training, and coaching others is required.
• Knowledge of processes related to hospital system environments.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

• Knowledge of VA and/or health systems best practices and required compliance.
• Understand the healthcare landscape, including regulations, insurance, and patient care processes.
• Ability to create a positive work environment and able to build, lead and motivate teams.
• Ability to manage functions and activities. Strong organizational skills.
• Strong interpersonal, oral, and written communication skills
• Analytical skills: ability to assess metrics and processes and identify improvement opportunities; able to develop and implement actions to drive improvement.
• A self-starter; able to work with only broad operating guidance and direction.
• Strong customer service, collaboration, and patient advocate skills
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Ability to prioritize and meet deadlines.
• Proven ability to establish and maintain a positive employee and patient experience
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Remote: Pay range of $75,000- $100,000 salary range + bonus + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

#LI-Remote

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO