Delivery Lead

Calling All Upstarters!

DELIVERY LEAD WANTED!

We are Upstart 13. We are humble, hungry, and competent people who are radically changing the expectations and experience of outsourcing for all participants by challenging barriers that create inequality and by bringing down borders in technology for people everywhere. We’re all about delivering value and doing big things. We have become a game-changer for teams around the world who look to Upstart’s services as a differentiator.

Job Description:

We are looking for a Delivery Lead to join our team. This role will bridge the gap between our technical teams and our clients, ensuring that projects are delivered on time, within scope, and with the highest quality. This role combines project management, engineering management, account management, and agile leadership. The Delivery Lead will be responsible for leading cross-functional teams, fostering a collaborative and productive environment, and driving the successful completion of projects.

Responsibilities:

• Lead and manage project planning, execution, monitoring, and closure phases, ensuring timely delivery and adherence to budget and scope.
• Act as a liaison between technical teams and clients, ensuring clear communication and alignment on project objectives and deliverables.
• Foster an agile working environment, implementing scrum, kanban, or other agile methodologies to ensure efficient workflow and high-quality output.
• Mentor and coach team members in best software development, project management practices, and soft skills (communication, leadership, organization, autonomy), encouraging continuous improvement and innovation.
• Oversee the technical development process, ensuring engineering best practices are followed and that the final product meets the highest quality standards.
• Identify and mitigate project risks, solving problems proactively to avoid delays or impacts on quality.
• Work closely with product owners to define and prioritize product backlogs, maximizing customer value.
• Maintain a motivated and high-performing team, addressing issues affecting team morale or performance.
• Ensure customer satisfaction by delivering projects that meet or exceed quality, functionality, and value expectations.
• Work closely with Customer Success to collaborate, communicate, and solve issues for teams and customers while identifying opportunities to provide more value to the account.

Qualifications

Experience: 

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.
• Proven experience in agile environments in project management, engineering management, and development management.
• Experience with project management tools (e.g., JIRA, Trello, Asana) and agile software development methodologies.
• A commitment to continuous learning and improvement in both technical and leadership areas.
• Experience in sales, customer experience, or account management.
• Experience in coaching teams.
• Experience as a technical leader or in similar positions.
• Data-driven orientation.
• Latam-based position. 

Soft skills: 

• Strong leadership and team management skills, proven ability to lead cross-functional teams in a dynamic environment.
• Excellent communication and interpersonal skills, with the ability to engage effectively with technical teams, stakeholders, and clients.
• Strong problem-solving skills and the ability to manage complex projects with multiple moving parts.

Why Upstart13?

• We put people first at Upstart 13! We believe the world is filled with amazing people and we are willing to go to great lengths to seek out others who share our values to join our cause of bringing down borders in technology for people everywhere.
• We develop leaders at Upstart 13, we focus on what matters to do meaningful work, we own our shit, we stay curious, and we understand responsibility leads to giving. We do big things, together!
  

Perks:

• Job type: long-term, full-time job.
• Fully remote.
• USD competitive salary.
• 20+ Paid time off days.

Are you ready to join our cause? Be sure to ask, “Why 13?”