Requisition Number: 100195
Delivery Operations Leader (Sr Mgr)
Location: You will have the flexibility to work fully remote from anywhere across South Carolina.
Insight at a Glance
- 14,000+ engaged teammates globally
- #20 on Fortune’s World's Best Workplaces™ list
- $9.2 billion in revenue
- Received 35+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
The Services Delivery Operations Leader is responsible for the successful delivery of services to our clients and to oversee the delivery governance and drive delivery excellence across their assigned Solution Line. This role will serve as the primary liaison to the Solution Line leadership including Business Unit, Sales and Partner leaders. Additionally, the Services Delivery Leader will work closely with various stakeholders to ensure we are executing value-driven delivery, creating results in customer satisfaction, visibility to our portfolio, and ultimately growth within our accounts which includes financial growth (revenue, gross profit and margin). The leader will also be responsible for a team of teammates (direct reports or matrixed) and will drive their goal setting, performance feedback, day to day operations guidance, training, and other related personnel decisions and management.
- Collaborate with Business Unit Leaders to ensure that value-driven delivery is a top priority
- Perform Business Unit Portfolio Reviews
- Define Delivery Excellence quality standards for services and perform Quality Inspection throughout the delivery lifecycle
- Identify and create a solution for key operational issues that negatively impact revenue and gross profit; work closely with functional business leaders to develop and implement solutions to the issues identified
- Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
What we’re looking for
- Bachelor's degree (B. A.) from a four-year college or university required or equivalent work experience
- Utilize your expertise in logistic and warehouse technology to assess, implement, and optimize systems and processes to meet operational goals.
- Collaborate with cross-functional teams to ensure seamless client integration and alignment of technology solutions with business objectives.
- 8-10 years experience managing full IT life cycle project
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
- Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Remote || South Carolina (US-SC) || United States (US) || Sales/Business Development || None || Remote ||
