JT437 - RESEARCH SOFTWARE SUPPORT WORKER

QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you’ll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.

Responsibilities: 

• Focus on software development projects aimed at enhancing the capabilities of Research Software Support Specialists.
• The primary type of work involves the development of tailored software solutions designed to streamline data pulls and automate repetitive data integrity tasks, thereby increasing efficiency and reducing manual effort.
• These solutions will interact with proprietary software systems through APIs, ensuring seamless integration and data exchange.
• Significant aspect of the role will also involve acting as a consultant to Support Specialists, providing expertise in software engineering technologies and best practices.
• During peak ticket seasons, the role may require assisting with software support tickets to ensure timely resolution of user issues.
• The overarching goal is to empower the Support Specialists with robust, user-friendly tools that simplify their workflows, improve data accuracy, and enable them to focus on more strategic initiatives.
• Develop and implement deployment plans for new software tools including writing technical documentation, creating training videos, and presenting live training demos.
• Perform UAT and smoke testing prior to software deployment
• Learn proprietary research processes and systems to provide software solutions.
• Perform Tier 2 level investigation and troubleshooting of proprietary research software.
• Record troubleshooting steps and resolution details in Atlassian Jira Service Desk.
• Manage and update knowledgebase articles.

Qualifications:  

• Bachelor’s degree in science, Computer Science, or associate’s degree in similar fields
• Proficient in MS Office
• SQL scripting knowledge preferred
• Strong analysis and problem-solving skills
• Excellent written and verbal communication
• Bilingual Preferred English / Spanish
• Proficiency in using the Visual .NET framework for developing applications.
• Experience with Visual Studio as an integrated development environment (IDE).
• Strong knowledge of C# programming language.
• Ability to write clean, efficient, and maintainable code in C#.
• Experience in querying and interacting with APIs, including Azure OpenAI APIs.
• Understanding of RESTful API principles and best practices.
• Proficiency in using tools like Postman for testing and debugging APIs.
• Experience with LINQPad for querying and interacting with data sources. (Preferred not required)
• Proficiency in working with JSON (JavaScript Object Notation) for data interchange.
• Ability to parse, manipulate, and generate JSON data.
• Knowledge of OData (Open Data Protocol) for querying and updating data.
• Experience in implementing and consuming OData services.
• Experience with Azure DevOps for managing development workflows.
• Knowledge of CI/CD pipelines, version control, and project management using Azure DevOps.
• Ability to document code and technical processes clearly.
• Relevant experience in software development and the specific technologies mentioned.
• Understanding of AI and Machine Learning concepts and algorithms.
• Experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn).
• Ability to develop and implement machine learning models, including using Azure OpenAI APIs.
• Knowledge of data preprocessing, feature engineering, and model evaluation techniques.
• Remote - candidate can be considered as remote if in the US/PR and living more than 50 miles from above indicated GBC locations.

Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.