Offer summary

Qualifications:

Bachelor’s Degree in Education, Communications, Healthcare Administration or related field preferred., 2+ years of call center and/or QA experience, preferably with 1+ years in healthcare., Strong customer service skills required., Teaching or training experience of adults desired..

Key responsabilities:

Conduct performance coaching and maintain quality standards.

Advise leadership on ways to improve operations.

Lead and develop ongoing training and education materials for the Patient Access Specialist role.

Support leadership with front end initiatives and overall performance improvement.

The University of Vermont Medical Center is part of a six-hospital network serving patients and their families in Vermont and northern New York. We're not just caregivers and staff - we're your friends and neighbors, offering expertise, kind words and compassionate care when and where you need them. We are dedicated to providing you with the best medical care possible. The University of Vermont Medical Center, along with the Robert Larner M.D. College of Medicine The University of Vermont and College of Nursing and Health Sciences, is one of 138 academic medical centers in the country. Through The University of Vermont Health Network and collaborative relationships throughout Vermont and northern New York, we are able to provide the highest quality care, informed by academic research, to patients throughout our region. The UVM Medical Center, along with its three founding organizations, The University of Vermont College of Medicine and College of Nursing and Health Sciences, share a rich history dating back to the 1800s. The UVM Medical Center is committed to the development of an Integrated Delivery System which provides high value health care to the communities we serve and enhances our academic mission. Our mission is to improve the health of the people in the communities we serve by integrating patient care, education, and research in a caring environment.

Job description

Building Name: UVMMC - Out of State Remote Worker

Location Address: 111 Colchester Ave., Burlington Vermont

Regular

Department: Patient Access Center

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 40

Shift: Day

Primary Shift: 8:00 AM - 5:00 PM

Weekend Needs: None

Salary Range: Min $24.45 Mid $30.57 Max $36.69

Recruiter: Jason Dubuque

The Quality Assurance Coach is responsible for conducting performance coaching, maintaining quality standards and advising leadership on ways to improve operations. This position leads and develops on-going trainings and education materials relative to the Patient Access Specialist role. The Quality Assurance Coach aims to build awareness of available resources, and works with team members to create individualized goals for continuous improvement, all in an effort to deliver outstanding customer service that drives high patient satisfaction. This position supports the Patient Access and Service Center Leadership with a number of front end initiatives, process improvements, and overall performance improvement.

EDUCATION:

Bachelor’s Degree in Education, Communications, Healthcare Administration or related field is preferred. In lieu of Bachelor’s Degree, 2+ years of related experience in similar work environment.

EXPERIENCE:

2+ years of call center and/or QA experience, preferably with 1+ years in healthcare preferred. Strong customer service skills required. Experience and knowledge of Contact Center operations preferred. Teaching or training experience of adults desired

This position is remote eligible.

Schedule is Monday-Friday 8am-5pm EST

Required profile