Customer Account Representative - Urology

Aeroflow Health – Customer Account Representative – Urology – Remote Position

Start date: 4/21 and 5/5

Shift: Monday-Friday 9:00 am - 6:00 pm EST

Pay: $20/hour

Aeroflow Healthcare is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers.

We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.

The Opportunity

Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients. 

As a customer account representative, you will focus on:

Providing exceptional customer service to patients, healthcare professionals, and insurance companies.

Your Primary Responsibilities

We are currently seeking a Customer Account Representative. CAR is typically responsible for:

• Handling a high-volume number of both incoming and outgoing phone calls daily
• Updating account information, such as: product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Maintaining HIPAA/patient confidentiality
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Other job duties as assigned

Skills for Success

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Outstanding Written and Verbal Communication
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Must Be Adaptable and Willing to Learn
• General Computer and Email Proficiency

Required Qualifications

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De-escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy

You might also have, but not required:

• Knowledge with different types of insurance such as medicare, medicaid, and commercial plans
• DME supplies, specifically with incontinence and catheters

What we look for

We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes.

If this opportunity appeals to you, and you are able to demonstrate that you meet the minimum required criteria for the position, please contact us as soon as possible.