Offer summary

Qualifications:

12+ years of experience in product development engineering and architecture., Proficiency in MERN stack, Python, REST API, SQL, and NoSQL (Mongo)., Experience with CTI integration and telephony platforms like Cisco, Avaya, or Genesys., Strong understanding of telephony systems, VoIP technologies, and CRM integration..

Key responsabilities:

Drive the architecture of a critical project for over 500k users in the Customer Experience domain.

Integrate telephony platforms (CTI) and ensure effective call handling and routing.

Collaborate with software engineers and stakeholders in an agile environment to deliver complex software solutions.

Lead and create complex integration projects while adhering to best practices and design patterns.

Job description

Job Title:

MERN architect with CTI

Job Description

Full Stack Architect with CTI. The person will be responsible for iX Hero architecture - both frontend and backend. The key focus will be CTI.

Full Stack Architect will be required to drive the architecture of a critical project at Concentrix. We are looking for a person responsible for architecting a project for +500k users from Customer Experience domain. Integration with telephony platforms (CTI) will be one of most important activities. Technology stack includes MERN and Python.

12+ years of experience in product development engineering, Architecture & design, Microservices, DevOps, and Cloud.
Experience with CTI integration, implementation, and troubleshooting
Experience working with telephony platforms such as Cisco, Avaya, Genesys, or similar, and understanding of call handling, routing, and reporting features.
Strong understanding of telephony systems, VoIP technologies, and CRM integration along with proficiency in CTI software and APIs
Hands on experience with Python, MERN, REST API & SDK, SQL, NoSQL (Mongo), Git, K8s, Websockets.
Well versed with design patterns, API, Microservices, etc.
Experience architecting high impact, reliable, applications in a responsive design.
Understanding of integration best practices, patterns, data repositories, infrastructure.
Analytical mindset and ability to grasp complex topics.
Proven involvement in creating or leading complex integration projects.
Collaborating closely with a team of software engineers to deliver complex software solutions.
Working in an agile environment with business stakeholders, product owner, solutions engineer and other software engineers to review and refine stories and execute on them using excellent engineering practices.

Location:

IND Work-at-Home

Language Requirements:

Time Type:

Full time

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