Client Success Manager (Remote role)

Job Title:

Client Success Manager (Remote role)

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Concentrix Voice of the Customer (VOC) offers Strategy, Technology and Talent solutions to clients across multiple industries.We offer survey solutions using a variety of methods and report data in a leading client-facing platform.  We offer clients industry expertise, leading edge software, enhanced professional services and operational expertise to help them create valuable relationships with their customers and employees.

The Client Success Manager functions as the “project manager” during implementation and ongoing program maintenance in a client-facing capacity.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Serves as day to day client interface in close partnership with VOC Account Delivery Managers and Account Delivery Leaders
• Collaborates with multiple VOC operational teams (programming, platform configuration, analytics, etc.) 
• Consults on program design, during initial implementation and ongoing
• Manages operational activity in program implementation and ongoing
• Partners effectively with Account Delivery Managers and Leaders in building/maintaining client relationships
• Monitors solution (platform and services) usage and supports client adoption
• Optimizes solutions (platform and services) through business understanding and knowledge of our capabilities and emerging best practices
• Develops and manages program timelines
• Coordinates and facilitates program meetings
• Monitors and communicates status (quality, timing, budget) of survey research programs to clients and internal stakeholders
• Develops survey instruments, leveraging established materials and custom enhancements
• Contributes to analytic planning
• Establishes and conducts quality control functions
• Collaborates effectively in cross-functional project team
• Monitors and manages toward program profitability
• Leverages client relationships to identify revenue growth opportunities

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you have:

• 3+ years of relevant experience (project management of Voice of the Customer programs, customer satisfaction research, enterprise feedback management systems, etc.)
• Experience in Client-facing role
• Experience with the Qualtrics online survey tool/platform, Qualtrics certification (preferred)
• Bachelor's Degree in related field from a four-year college or university
• Strong communication skills, both written and verbal
• Demonstrated ability to interface effectively with clients and cross-functional teams
• Demonstrated ability to multi-task, prioritize and meet timelines on deliverables
• Strong attention to detail
• Sense of professionalism and ability to develop relationships
• Knowledge of marketing research principles and practice  

The base salary range for this position is $76,215- $114,322 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

 The deadline to apply for this position is 18th March 2025.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

#NACNX

#LI-Remote

Location:

USA, KS, Work-at-Home

Language Requirements:

Time Type:

Full time2025-04-01

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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