Associate Director, Enrollment Performance Excellence

Compensation Range:

Position Summary

The Associate Director of Enrollment Performance Excellence is dedicated to enhancing leadership and enrollment skills. We prioritize quality through initiatives such as EQi 2.0 workshops, high call quality standards, and strict compliance. Collaborating with the Qualtrics team, we analyze performance data to produce insightful reports that inform strategic decisions. This role ensures the alignment of coaching practices with enrollment leaders, providing consistent experience for team members, and improving student enrollment. Additionally, we conduct training sessions to reinforce our coaching philosophy and support continuous development.

Essential Functions:

• Partners with L&D to design and implement training programs for Associate Directors to enhance their coaching and leadership skills.
• Conducts regular workshops and one-on-one coaching sessions to address specific skill gaps and development needs.
• Develops a mentorship program to foster peer-to-peer learning and support.
• Focuses on improving call conversation techniques, ensuring advisors can effectively communicate with potential enrollees.
• Enhances program knowledge to ensure advisors are well-informed and can provide accurate information.
• Develops skills related to enrollment processes and best practices for guiding prospective students.
• Establishes standards and best practices for call quality and compliance.
• Implements a system for leaders to regularly review and assess advisor calls.
• Provides feedback and coaching to leaders on how to effectively monitor and improve call quality.
• Ensures all compliance requirements are met and maintained.
• Partners with the Qualtrics team to utilize their platform for performance measurement and improvement.
• Analyzes data from Qualtrics to identify trends and areas for improvement.
• Develops actionable insights and strategies based on Qualtrics data to enhance overall performance.
• Trains leaders on how to use Qualtrics effectively for performance management.
• Collaborates with other departments to ensure alignment of performance coaching initiatives with overall business goals.
• Leads by example, demonstrating best practices in coaching and performance management.
• Fosters a culture of continuous improvement and professional development.
• Prepares regular reports on the effectiveness of coaching programs and initiatives.
• Uses data to measure the impact of coaching on performance and make data-driven decisions.
• Presents findings and recommendations to senior leadership.

Supervisory Responsibilities: Yes, this role will have supervisory responsibilities.

Requirements:

Education & Experience:

• Bachelor's degree required
• Minimum of 2 years of education management experience required
• Admissions or enrollment experience required
• Experience in higher education preferred
• Experience working in a technology-driven enterprise preferred
• All skills, abilities and education will be considered for minimum qualifications.

Competencies/Technical/Functional Skills:

• Proven experience in skill development, coaching and/or leadership development role.
• Strong analytical and critical thinking skills
• Excellent communication and interpersonal skills
• Understanding of coaching and performance methodology.
• Knowledge of leadership principles and practices
• Ability to give feedback
• Ability to understand and interpret the needs of prospective Learners
• Agility in learning
• Ability to maintain effectiveness during significant work changes and under pressure.
• Maintaining a positive attitude during challenges and offering an optimistic yet realistic view of future opportunities.
• Strong understanding of call quality and compliance standards.
• Experience with Qualtrics or similar performance measurement tools.
• Ability to effectively present information and respond to questions from prospective Learners, University associates licensing and accrediting agencies and the general public
• Ability to collaborate effectively with others
• Knowledge of academic and business workings of a higher education institution
• Skill in operating equipment, such as personal computer, fax, copier, phone system
• Ability to use and facilitate online communications
• Demonstrated ability with enrollment information systems and web-based recruitment
• Proficient with Microsoft Word and other applications in the Microsoft Office suite

Location: Remote

Travel: Minimal travel required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.