Salesforce Administrator

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

• Exempt, Full- Time
• Division: Information Technology
• Reports to: VP- Salesforce Development
• Travel: 0-10%
• Salary Range: $90,000-$120,000

Role overview

The Salesforce Administrator will be a key technical champion in the Salesforce ecosystem across DUAL North America. This role will focus on the administration of the DUAL North America Salesforce instance and making sure it is aligned with Salesforce best practices for optimal stability, scalability, and security.

We are a forward-thinking leader in the insurance industry, committed to optimizing business processes through innovative technology solutions. DUAL North America, Inc. is seeking a Salesforce Administrator to join the team. This person will play a key role in leading the Salesforce team and implementing Salesforce across the enterprise.

Role responsibilities

• Perform Salesforce Org setup and configuration activities to create the foundation of a secure stable implementation.
• Create and maintain Roles/Profiles/Permission Sets/Sharing Rules to manage user access in alignment with Salesforce best practices and company security standards.
• Perform ongoing org maintenance activities to support Salesforce users and to take advantage of new capabilities released by Salesforce.
• Support Salesforce DevOps practices and tools enable implementation teams.
• Perform declarative implementation activities aligned to business priorities.
• Monitor metrics on the Salesforce platform (logs, limits, etc.) and provide feedback to team leaders regarding needed actions.
• Take action on user support requests related to Salesforce functionality.
• Create reports and dashboards as needed to support business operations and leadership visibility.

Key requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3+ years of Salesforce administration experience.
• Financial Services Cloud experience (preferably Insurance)
• Salesforce DevOps tools experience (Flosum, Copado, GearSet, etc.)
• Multiple Salesforce Certifications: SF Administrator, SF Advanced Administrator, and Platform App Builder preferred
• Strong knowledge of Salesforce products, tools, and best practices.
• Proven ability to quickly learn and apply new skills.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to manage multiple activities and deadlines in a fast-paced environment.

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.