Head of Implementation

Hello, it’s Base.com! 👋

We’re a global all-in-one e-commerce multi-channel management system revolutionizing the way businesses manage their online sales. We’re trusted by thousands of sellers worldwide to help them scale, automate, and optimize their businesses across all sales channels. With a passionate team and cutting-edge technology, we’re transforming how e-commerce operates worldwide.

We’ve partnered with thousands of leading global marketplaces and regional powerhouses supporting merchants including Amazon, eBay, Shopify, DHL, FedEx, and many more.

With teams in Poland, across Europe, the Americas, and Asia, we’re expanding rapidly into new markets. Our growth has been extraordinary—15x in just 3 years—driven by strategic acquisitions and dynamic team expansion.

We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!

Are you ready to join us and shape the future of online business? 🚀

Responsibilities

• In-House Implementation (Highest Priority)
• Develop and refine the implementation process to onboard US merchants across various verticals.
• Own the merchant post-sales experience, including the “go-live” phase.
• Build, scale, and mentor a high-performing US-based implementation team.
• Third-Party Implementation Partner Program (Highest Priority)
• Design and launch a partner program to expand Base’s onboarding capabilities.
• Establish program terms and conditions, shape the long-term business model, and drive partner acquisition and training.
• US Product Improvement (High Priority)
• Identify and prioritize product features or enhancements to support Base’s growth in the US market.
• Collaborate with product owners and developers to define requirements and ensure timely, high-quality releases for US users.
• Self-Service Resources (Medium Priority)
• Work with the internal content team to maintain an up-to-date and high-quality US Knowledge Base and training materials.
• Coordinate with the support team to maintain exceptional support standards for US merchants.
  

Requirements

• 7+ years of experience in ecommerce software development and management.
• 5+ years of experience building, scaling, and managing technical or implementation teams.
• Proven track record of success in roles with significant accountability.
• Strong knowledge of the US ecommerce ecosystem (marketplaces, platforms, WMS/ERP systems, fulfillment services, etc.).
• Self-starter with excellent organizational skills and the ability to thrive in ambiguous environments.
• Excellent communication skills with the ability to distill technical concepts into clear, accessible language.
• Willingness to travel approximately 20% of the time.
• Exceptional attention to detail
  
  

Preferred Qualifications

• Working knowledge of Base software.
• Direct experience implementing ecommerce software products.
  
  

And here's why you'll love working with us

• W-2 employment.
• Competitive compensation package, including a KPI-based bonus structure (details to be provided).
• Comprehensive benefits (PTO, 401(k), health insurance, and more).
• Work-from-home allowance.
• Professional growth opportunities as Base rapidly expands in the US.
• Training on Base.com systems.
• Bi-annual overseas company events.
  
  

The minimum annual base salary for this position if $150,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Base.com is a total compensation company. Other forms of compensation, incl. annual bonus and KPI-based cash payouts may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

➡️ Point of Contact – Larry Curran (https://www.linkedin.com/in/larrywcurran/)

Feel like we’re looking for you? Apply and become part of a team that’s reshaping e-commerce! 🚀