Offer summary

Qualifications:

High School Diploma or equivalent required., One or more years of customer service experience, preferably in healthcare., Proficiency in keyboarding and knowledge of MS Office systems including Outlook, Word, and Excel., Exceptional attention to detail and verbal communication skills, along with knowledge of insurance and medical terminology..

Key responsabilities:

Coordinate scheduling, referral management, registration, and insurance verification processes for patients.

Provide exceptional customer service while handling customer needs in a timely manner.

Screen and update patient information for accuracy and schedule procedures accordingly.

Collaborate with clinical department staff to adhere to departmental scheduling protocols.

Job description

14524BR

FTE: 0.7

Shift: Mon 9a-5:30p, Tue-Thu 1:30p-5:30p, Fri 8:30a-5p.

Compensation: $18.32+

Hours Per Week: 28

Weekends: No

Benefit Eligible

The Scheduling Specialist will coordinate the scheduling, referral management, registration, prior authorization, and insurance verification processes for patients entering the UnityPoint Health – Meriter system via the Central Scheduling Department. They will identify and handle customer needs, providing exceptional customer service in a timely and efficient manner while working in a remote team environment. They will screen and update established patient information for accuracy, and schedule procedures according to procedure description. They will work closely with clinical department staff to schedule procedures based on departmental scheduling protocols. This position is fast paced and requires the ability to multi-task with attention to detail.

*This position is primarily remote but will require 6-8 weeks of in-person orientation at the Meriter Business Center, 2650 Novation Parkway, Madison WI*

Why UnityPoint Health?

Commitment to our Team – For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Qualifications Include:

High School Diploma or equivalent
One or more years of experience in a customer service role, preferably in a healthcare setting
Proficiency with keyboarding
Exceptional attention to detail
Exceptional verbal communication skills
Knowledge of insurance terminology and verification using various websites/software
Knowledge of medical terminology
Knowledge of scheduling and registration requirements
Knowledge of general MS office systems including Outlook, Word and Excel

EEO/M/F/D/V

Required profile