Offer summary

Qualifications:

High school diploma or equivalent required., Previous experience in insurance claims, customer service, or data entry is essential., Strong attention to detail and proficiency with computer systems are necessary., Excellent organizational and communication skills are important for success in this role..

Key responsabilities:

Efficiently process and adjudicate claims in a timely manner.

Manage claim workflows and coordinate with third-party servicers and retailers.

Communicate with customers to gather additional information and track claim status.

Support the broader claims team with administrative tasks and maintain organized digital files.

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Claims Analyst (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 - 1,700 USD/month depending on experience

Schedule: Monday to Friday, 9:00am - 6:00pm Eastern with 1 hour lunch breaks

Job Overview:

Our client is disrupting a $40B insurance industry by providing merchants a seamless plug-and-play platform from which to offer product insurance. Their platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

As a Tier 1 Claims Analyst, you will be the first point of contact in the claims processing workflow. You'll play a vital role in ensuring accurate data entry and efficient processing of initial claims, helping their customers get the support they need quickly and effectively.

Responsibilities:

Efficiently process and adjudicate claims in a timely manner, ensuring prompt resolution
Process incoming claims through our proprietary claims platform
Manage claim workflows, including coordination with third-party servicers and retailers
Review and validate technical work orders for accuracy and completeness
Enter and maintain detailed claim data in our systems
Order replacement products and parts as needed
Prioritize and promote favorable outcomes for consumers while aligning with company financial objectives
Communicate with customers to gather additional information when required
Track claim status and maintain organized digital files
Stakeholder Engagement
Liaise with servicers and retailers to maintain strong relationships and ensure smooth claims management processes
Support the broader claims team with administrative tasks

Qualifications, Skills and Key Competencies:

Required Qualifications

High school diploma or equivalent
Previous experience in insurance claims, customer service, or data entry
Strong attention to detail and data entry skills
Basic technical understanding of consumer products
Ability to multitask effectively and wear multiple hats in a fast-paced environment
Exceptional prioritization skills with ability to quickly shift focus as needed
Excellent organizational abilities
Proficiency with computer systems and typing
Customer service orientation with strong communication skills

Preferred Qualifications

Familiarity with Insurtech (use of technology to innovate and improve the efficiency of the insurance industry) or warranty services
Experience with claims management software
Experience with Zendesk and Slack

Benefits: