Offer summary

Qualifications:

3-5 years of experience in a human resources-related field focusing on employee engagement., Proven track record in Human Resources, Talent Management, or Employee Engagement roles., Experience with employee survey tools and data analysis methodologies., Proficiency with Microsoft Suite and familiarity with tools like Canva and social media platforms..

Key responsabilities:

Develop and implement strategies to improve employee engagement and satisfaction.

Conduct engagement surveys, analyze data, and communicate results to identify areas for improvement.

Organize team-building activities and manage the internal recognition platform.

Collaborate with various departments to tailor engagement initiatives and promote a positive work culture.

Job description

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

Reporting to the Director of People Experience, the Employee Engagement Specialist at Patra, you will develop and implement strategies to improve employee engagement at Patra by analyzing data, designing programs, facilitating communication, and collaborating with various departments to create a positive and motivating work environment. Your goal will be to increase employee satisfaction, retention, and productivity. The Employee Engagement Manager will conduct engagement surveys, identify areas for improvement, design recognition programs, organize team-building activities, and foster a culture of inclusivity.

Core Duties By Competency

Knows the Business

Design, implement and manage employee engagement programs
Track the annual department budget and assist in annual budget planning efforts.
Manage the internal recognition platform “Patra Place.”
Facilitate employee engagement surveys, analyze trends, and communicate results.
Create and draft internal communications using HubSpot and Canva.
Promote initiatives, delivering global, regional, and local campaigns via our communication channels (Patra Place, newsletters, calendar invites, digital marketing, etc.).
Understand the different needs and challenges of each department and tailor team-specific solutions.
Analyse data and metrics related to employee engagement to track progress and adjust strategies as needed.

Leads Others

Manage the annual employee giving campaigns via Bright Funds.
Organize employee events and monthly engagement activities (e.g., Half-hour Hangouts).
Exhibit strong project management skills with attention to detail and follow-through.
Lead multiple projects simultaneously and wear many hats as part of a small team.
Be able to influence employees at all levels of the organization without direct authority.
Demonstrate a high degree of organization to maintain the department's SharePoint site.

Accountable

Develop and execute employee engagement programs and initiatives that nurture a positive work culture, foster teamwork, and celebrate achievements.
Demonstrate a passion for employee engagement, company culture, and creating unique employee experiences.
Use independent judgment and be comfortable making project management decisions.
Manage Patra-branded merchandise and new hire/baby gift orders.
Demonstrate a “figure-it-out” mentality and willingness to roll up your sleeves to get things done.

Team Player

Collaborate with Operations Leaders, Learning and Development, Talent, and HR to ensure positive and engaging employee experience.
Collaborate with department leaders to develop engagement activities and initiatives.
Assist with the Diversity, Equity, and Inclusion program in an administrative capacity.
Have a strong command of language, both verbal and written, to facilitate hosting duties and employee communications.
Work collaboratively with employees across different geographies and organizational levels.

Minimum Requirements

3-5 years of experience in a human resources-related field with a focus on employee engagement
Proven track record in Human Resources, Talent Management, or Employee Engagement roles.
Experience with employee survey tools and data analysis methodologies.
Knowledge of best practices in employee engagement and retention strategies.
Proficiency with Microsoft Suite (Excel, PowerPoint, Word).
Experience with Outlook, Zoom, Canva, and social media platforms.

Working Conditions

Work from home
Minimum internet speed of 6 mbps download and 3 mbps upload; Directly connected into modem; No satellite

Work Standards

Interpersonal Skills:

Demonstrates the ability to work well with Patra colleagues and clients and with external organizations

Promotes Culture of Respect & Safety:

Demonstrates commitment to personal responsibility and value for safety and respect; Communicates concerns

Compliance:

Subject to and expected to comply with all applicable Patra Corp policies and procedures.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

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