Technical Support Agent (Remote)

Join a fast-growing global team and provide world-class technical support! 🌎

At Influx, we provide on-demand customer service for brands and tech companies 24/7, every day of the year—including holidays. Our remote-first workforce spans multiple regions, ensuring seamless and efficient technical support to customers worldwide.

We are seeking a detail-oriented, tech-savvy problem solver with a strong technical background, API integration knowledge, and programming experience to join our growing Americas team!

About the Role

As a Technical Support Agent, you will:

• Diagnose and resolve technical issues for customers across various industries.
• Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.
• Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.
• Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.
• Provide expert support on web development, technical issues, and debugging.
• Communicate clearly and effectively via email and chat in fluent English.
• Collaborate with team members to improve service delivery and knowledge-sharing.
• Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.

🔎 What We’re Looking For

Core Technical Skills:

• Ecommerce Experience – Prior experience supporting eCommerce platforms, integrations, or troubleshooting online store-related issues is preferred.
• API Integration Knowledge – Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.
• Programming Skills – Must be comfortable with JavaScript and Node.js for troubleshooting and customer guidance.
• Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
• Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.
• Time Management – Ability to prioritize and handle multiple support tickets efficiently.
• Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.
• Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.

Soft Skills:

• Empathy & Patience – Ability to remain calm and professional while assisting frustrated customers.
• Active Listening – Fully engaging with customers to ensure their concerns are thoroughly understood.
• Effective Communication – Ability to explain technical concepts clearly to non-technical users.
• Positive Attitude – A proactive and optimistic approach to customer interactions.
• Cultural Sensitivity – Ability to communicate effectively with customers from diverse backgrounds.

Qualifications:

• Tertiary qualification in Information Technology, Computer Science, or a related discipline (preferred but not required).
• Experience in technical reporting and documentation.
• Ability to multitask effectively while handling computer-based work and customer interactions.
• 1 year of experience in technical support or a helpdesk role is desirable but not required.
• We strongly encourage applications from candidates who have both academic and professional experience in the field. Whether you have gained expertise through formal education, self-learning, or practical work experience, we value a diverse range of backgrounds and skills!

Hardware Requirements

Minimum Requirements:

• Processor: Intel Core i5 or AMD Ryzen 5
• RAM: 8 GB
• Storage: 256 GB SSD
• Display: 15.6-inch Full HD (1920 x 1080)
• Operating System: Windows 10 or 11

Recommended Specifications:

• Processor: Intel Core i7 or AMD Ryzen 7
• RAM: 16 GB
• Storage: 512 GB SSD
• Display: 15.6-inch or larger Full HD screen
• Operating System: Windows 11

Additional Items:

• Webcam & Microphone – A high-quality webcam and microphone for virtual meetings and team communication.

What We Offer

• Remote Work Flexibility – Work from home with a global team.
• Professional Growth – Be part of a fast-growing company with opportunities for career advancement.
• Supportive Work Culture – Join a team that values fairness, collaboration, and innovation.
• Exciting Client Exposure – Work with leading tech companies in the USA, EU, and beyond.
• Continuous Learning – Gain new skills and training in an ever-evolving industry.

About Influx:

Influx is a fast-growing company providing on-demand customer service solutions for global brands and tech companies. Our fully remote workforce ensures 24/7 technical support while leveraging data, training, and insights to deliver world-class customer experiences.

If you have strong technical skills, experience with eCommerce or APIs, and a passion for problem-solving, we’d love to hear from you! 🚀

📩 Apply Now!