Offer summary

Qualifications:

High school diploma or equivalent required., 3+ years of related experience in collections or accounts management., Strong communication skills for handling inquiries and negotiations., Ability to maintain accurate records and prepare reports..

Key responsabilities:

Review and process collection or overpayment accounts via telephone or in writing.

Prepare delinquency or overpayment notices and communicate them to affected accounts.

Trace unpaid items and negotiate payment arrangements with accounts.

Provide direction and training to Collection Specialists.

Job description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

This position reviews and processes more difficult collection or overpayment accounts via telephone or in writing and responds to accounts orally or in writing for Medical, Group, Prescription, and/or SelectAccount.

Your Responsibilities:

Prepares delinquency or overpayment notices on non-routine and routine accounts and communicates the notice to the affected account(s).
Maintains records and files on accounts. Reviews and process collection items and posts to accounts.
Answers inquiries concerning accounts.
Traces unpaid items to determine reasons for nonpayment or overpayment and negotiates payment arrangements with accounts.
Prepares various schedules and special reports.
Balances collection totals and makes adjusting entries to appropriate accounts.
May participate in the appeals process.
Provides direction and/or training to the Collection Specialists.

Required Skills and Experiences:

3+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

Role Designation

Teleworker

Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.

Compensation and Benefits

$21.00 - $26.25 - $31.50 Hourly

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.

All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

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