Software Engineering, Senior (Full Stack , Ruby / RoR)

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

Mindful by Medallia is a unique offering, providing Contact Centers with the best of breed automated SaaS Callback solution. Seamlessly integrating into existing Contact Center workflows, our suite of tools combines Voice, SMS (text), and Web to enhance the Customer Experience when hold times are high.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

As a full-stack senior-level software developer, you will be responsible for

• Designing and implementing new service functionality, including user-interface components and providing automated testing coverage
• Leveraging AWS service offerings to optimize efficiency
• Working closely with our Product team to develop the vision for the suite
• Contributing peer-reviews to code developed by other team members
• Support of the production application, which can include participating in an “on call” rotation
  
  
  

Qualifications

Minimum Qualifications

• 4+ years of software development experience focusing on full-stack SaaS development
• 2+ years of experience with one (or more) of the following
• Ruby and Ruby-on-rails
• Serverside Javascript/Typescript
• Frontend Typescript and React
• Capacity and desire to become proficient in all of the above
• 1 year of SaaS Development experience with major cloud provider(s)
  
  
  

Preferred Qualifications

• Experience with AWS service: CDK, SDK, Cognito, DynamoDB, S3, API Gateway, AppSync, EventBridge, IAM, EC2, RDS, ALB, and other services
• CircleCI CI/CD platform; Jenkins CI/CD platform
• GitHub Actions
• Serverless.com framework
• CloudFormation and/or Terraform IaC frameworks
• Ansible
• Digital telephony (SIP, RTP)
  
  
  

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.