Clinical Systems Support Assistant - Remote - Mexico

Who We Are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

• SUMMARY: *Supports clinical systems and studies, assists Clinical Systems Project Associates and Clinical Systems Support Leads , ensuring high quality execution of projects. Performs 1st Line Support and general administrative tasks
• RESPONSIBILITIES*:
  
  

Tasks May Include But Are Not Limited To

Work with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies

Assist with the tracking of training as required for Worldwide, vendor, and study and site personnel

Assist with project communications, including meeting minutes and agendas and scheduling of calls

Assist with tracking deliverables and milestones records retention and Trial Master File management

Provide first-line support where appropriate to clinical systems supported by the Clinical Systems Department

Respond to and resolve support requests, including monitoring and following up on outstanding support requests to meet Service Level Agreements

Advise Clinical Systems Support Lead of any ongoing or repeat support issues

Perform support accurately and efficiently to ensure the smooth operation of services and rapid issue resolution to meet SLAs

Provide Quality Control checks for tasks completed by vendors or other Worldwide personnel

Contribute to incident management

Maintain and control access to various systems for both in-house and vendor systems

Participate in process and quality improvement efforts to increase overall operational efficiency

Ensure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company

Perform other duties as assigned

*OTHER SKILLS AND ABILITIES: *

Good standard of written and spoken English

Proficient in the use of common office software

Self-motivated individual who can positively contribute to a team environment

Able to work independently or in a multi-disciplinary team

High attention to detail

Ability to prioritize and handle multiple projects simultaneously

Requirements

Educated to High School level education or equivalent experience

Minimum 1 year experience in an office customer service environment

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.