Job Title: Partner Operations Specialist

Overview: As a Partner Operations Specialist, you will play a key role in executing operational processes and managing a case queue related to the Solutions Partner Program. Your efforts will be crucial in ensuring a smooth and efficient experience for stakeholders within a fast-paced, ever-changing environment.

You will thrive in this role if you are systems-oriented, highly organized, and enjoy collaborating across teams to deliver high-quality support. This is an administrative-focused position suited for someone who excels in maintaining consistency and structure in a high-volume, dynamic setting.

Key Responsibilities:

Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts.
Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution.
Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities.

What We're Looking For:

Proven experience in a support, customer service, or account administration role
Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders
A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams
Strong organizational skills with a keen eye for detail
Ability to manage time efficiently and prioritize in a high-volume work environment
Familiarity with software systems for data entry and administrative tasks

Ideal Candidate Profile:

Highly organized and process-driven, with an ability to adapt quickly in a changing environment
Comfortable handling administrative tasks while working toward overall program goals and maintaining a high level of customer satisfaction

Job Application Screening Questions: to be completed during the online application

How do you keep organized when you have multiple competing priorities? How do you determine what gets prioritized first?
Could you describe your experience in a support, customer service, or account administration role? How does it relate to this position?
How do you demonstrate a customer-focused mindset and a strong sense of urgency when resolving issues?
Describe a situation where you had to communicate effectively with different stakeholders. How did you ensure all parties were aligned and satisfied?
How do you maintain clarity and consistency in your communication in a fast-paced, ever-changing environment?

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

Partner Operations Specialist

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