Implementation Manager

Description

Company Overview
 

HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
 

HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

Why Join Us

At HealthStream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a HealthStreamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

We’re proud of our values-forward culture that offers our people:
 

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring workspaces to collaborate and connect with other HealthStreamers
• Free employee parking at our Resource Centers in Nashville, Boulder and San Diego

At HealthStream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, HealthStream has Resource Centers in Nashville, TN, Boulder, CO, and San Diego, CA. Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, HealthStream is the place for you!

HealthStream is an equal opportunity employer. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

Position Overview

The Implementation Manager will be responsible for onboarding new customers to the HealthStream Learning Management System (LMS). This individual will be responsible for all phases of the implementation process through application of basic project management methodology as well as utilizing a consultative approach to providing the best solutions for HealthStream customer needs.  The Implementation Manager will be responsible for the actual deployment of the LMS, assisting customer with defining key personnel, testing, and developing best practices that will ensure a successful role out of the HealthStream LMS at customer facilities.

Key Responsibilities

You will be responsible for adhering to all HealthStream security policies, procedures, and assigned training.

• Implement new learning management sites, activate new content/products, and work with project managers regarding large scale projects as required. Application of basic Project Management methodology as well as a consultative approach toward the HLC design will be utilized.
• Assist customers with defining key personnel, best practices, training and deployment via thorough consultation of key system needs.
• Maintain project artifacts throughout customer implementation process.
• Manage project scope and customer expectations throughout implementation process.
• Maintain weekly status report of all on-going implementations to Manager of Implementation Services.
• Maintain department documentation, participate in quarterly team workshops, assist with on-boarding new products into department.
• Work with database administrators to clearly define and document any defects incurred during implementation process.

Qualifications

Requirements

• Experience with manage projects and/or Project Management methodology
• Experience with web based software running on .Net platform
• Experience troubleshooting web based software on multiple platforms
• Experience with Microsoft Word, Excel and Salesforce
• Experience problem solving web based software related issues, data file issues
• Basic understanding of software delivery lifecycle
• A.S in computer related field required

Qualifications

• Project Management (certification not required)
• Excellent verbal and written communication skills
• Excellent customer service skills
• Excellent critical thinking skills
• Time management skills
• Ability to read analyze and interpret basic excel and tab delimited data files
• Ability to work independently or within a team dynamic
• Ability to follow outlined policies and procedures
• Ability to translate technical requirements into non-technical terminology
• Physical Demands/Requirements
• Sitting for long periods of time
• Spending extended periods of time looking at computer screens
• Working Environment
• Desk/Work Station

Benefits

 HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 
• Paid Time Off 
• Parental Leave 
• 401k and Roth 
• Flexible Spending Account 
• Health Savings Account 
• Life Insurance 
• Short- and Long-Term Disability 
• Medical Bridge Insurance 
• Critical Illness Insurance 
• Accident Insurance 
• Identity Protection 
• Legal Protection 
• Pet Insurance 
• Employee Assistance Program 
• Fitness Reimbursement 

Are you passionate about enhancing healthcare outcomes and empowering healthcare professionals? Join the HealthStream team and become a HealthStreamer! Together, we can make a difference in the world of healthcare.