Medical Receptionist (Spanish-English) | ZR_20867_JOB

This is a remote position.

Paid hours per week: 20 hours

Client Overview

Join a thriving medical practice in sunny San Diego, California, that’s dedicated to serving a diverse patient population. This forward-thinking clinic values bilingual talent to bridge communication gaps and enhance patient care. With a commitment to personalized service and a warm, welcoming atmosphere, this practice stands out as a beacon of community health. As they transition from traditional paper-based systems to more efficient digital processes, you’ll play a crucial role in shaping the future of patient care and practice management.

Job Description

Embark on an exciting career as a Bilingual Medical Receptionist in a dynamic healthcare setting. This role offers a unique opportunity to blend your linguistic talents with your passion for healthcare administration. You’ll be at the forefront of patient interaction, managing vital communication channels and ensuring smooth operations during extended clinic hours. Your bilingual skills will be instrumental in breaking down language barriers, making healthcare more accessible to a diverse patient base. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about making a tangible difference in people’s lives. Join us in revolutionizing patient care through efficient administration and compassionate communication.

Responsibilities

• Serve as the primary point of contact for patients, warmly greeting and assisting them in both English and Spanish
  
• Manage a multi-line phone system, expertly handling inquiries, scheduling appointments, and providing information about services
  
• Conduct comprehensive patient questionnaires, including detailed health histories, demonstrating sensitivity and professionalism
  
• Orchestrate a complex appointment schedule, deftly managing conflicts and ensuring optimal patient flow
  
• Craft clear, empathetic follow-up emails to patients, enhancing their care experience
  
• Bridge the gap between paper and digital systems by accurately transferring handwritten information into the clinic’s digital platform
  
• Provide crucial administrative support during extended evening hours, ensuring continuity of care beyond regular office hours
  
• Collaborate with healthcare providers to ensure seamless patient care and efficient clinic operations
  

Requirements

• Fluent bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages
  
• Proven experience in medical administration or a related customer service role, preferably in a healthcare setting
  
• Strong interpersonal skills with a warm, empathetic demeanor and a patient-first mindset
  
• Demonstrated ability to handle confidential information with the utmost discretion, adhering to HIPAA regulations
  
• Proficiency in data entry and basic computer skills, with the ability to quickly adapt to new software systems
  
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment
  
• Familiarity with medical terminology and basic healthcare processes is highly desirable
  
• A proactive attitude with a willingness to contribute to the clinic’s transition from paper-based to digital systems
  
• Ability to work remotely while maintaining a high level of professionalism and engagement with the San Diego-based team