Offer summary

Qualifications:

Fluent in Polish and upper intermediate English level., Strong problem-solving and escalation management skills., Good technical aptitude with the ability to learn quickly., Excellent written and verbal communication skills..

Key responsabilities:

Receive and log customer problems and requests, ensuring proper documentation.

Perform problem identification and follow procedures for resolution.

Document troubleshooting efforts and escalate issues as necessary.

Maintain knowledge of customer business environments and service level agreements.

Job description

Key Responsibilities

Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
Performs customer request/problem identification and follows defined procedures to resolve correctly.
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.

Requirements

Customer Interaction Handling
Problem Solving & Escalation Management
Data Quality
Service Level Agreement understanding/handling
Organization skills, attention to detail and follow through to resolve any outstanding issues
Good technical aptitude with an ability to learn quickly
Fluent in Polish language
Upper Intermediate English level
Time management and administrative skills
Written and verbal communication skills: manages internal communications and external/client communications
Discretion, professionalism, confidentiality and critical judgment
Computer literacy and working knowledge of Microsoft Office
Ability to operate office equipment (printer, phone, photocopier, etc.)
Team player with interpersonal and conflict management skills
Self-Motivated, positive attitude and approach.
Flexibility to take on additional responsibility and tasks when required.

What we offer

Home working and flexible working hours
Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
Training packages in various technologies with certifications, language courses
Over-time work and on-call compensation
International teams and multilingual environment

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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