HR Governance & Project Manager

Job Summary:

Location: UK – London or Remote                      

Division: Ticketmaster UK LTD

Line Manager: VP, HR Shared Services

Contract Terms: Regular, Full-Time

THE TEAM

The HR Shared Services team is a group of superstars that are at the core of all HR activities at Ticketmaster. It is the team that is driving the standardization and globalization of all processes, the enablement of the HR team and Ticketmaster employees, and the execution of all HR operational imperatives.

THE JOB

There is an exciting role on the HR Shared Services team that will own and run Ticketmaster’s global HR governance program and manage our key HR projects. The Manager, HR Governance & Projects will be responsible for the overall project management process, from intake, assessment and capacity planning to project delivery. During the project lifecycle, this role will ensure project health, proactive anticipation of challenges, effective coordination of resources and enforcement of timelines and accountability. The Manager will also utilize project management methodologies and best practices, as well as conduct impact analyses, RACI and various other duties within the PMO discipline. Further, this role will provide regular and effective reporting deliverables that communicate statuses, risks, dependencies and milestones across our global HR steam, project sponsors and our HR leadership team – all from individual projects and the rollup to broader programs.

The ideal candidate will have experience specifically with HR projects and/or working knowledge of HR topics, has first-rate interpersonal skills, is highly collaborative, a problem-solver, effectively manages complexity, takes initiative, adaptable and is able to communicate to stakeholders at all levels including executives and HR leadership.

WHAT YOU WILL BE DOING

• Has oversight of and maintains all HR project activity globally
• Owns the end-to-end process of projects from pre-intake activities to hypercare
• Runs and enforces Ticketmaster’s HR Governance model as methodology of governance across all projects
• Oversees the project rollup to the Governance, Optimization and HR Priority Projects programs
• Leads HR’s annual priority project and capacity planning
• Regularly reports out overall project and program statuses to the global HR team and HR leadership, highlighting milestones achieved, upcoming activities, risks, showstoppers – with a view of overall health of project scope, budget, timeline and resources
• Builds and maintains project dashboards
• Provides recommendations to move projects forward and actively assists project team members when roadblocks are encountered
• Influences key parties and stakeholders when met with resistance to move projects forward; also acts as a liaison between parties that disagree and mediates conflict effectively
• Proposes solutions using a variety of project management methodologies (i.e. Waterfall, Agile, Stage-Gate)
• Provide strategic direction on HR project management matters
• Leads and takes initiative in group and team discussions while recognizing the value of diversity of opinion
• Demonstrates creative thinking when approaching new problems or tasks
• Leads projects with moderate resource requirements, risk, and/or complexity
• Enforces deadlines and holds all project participants accountable when task due-dates and timelines are compromised
• Organizes and schedules all meetings that require project plans
• Supports overall HR operational excellence

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Mid-level project/program management experience leading complex, cross functional projects in a global environment required
• Associate level of HR project management or direct HR experience required
• Experience with leading change management activities within projects
• Experience with capacity planning
• Expert knowledge and/or proficiency in project management tools (e.g. JIRA, Trello, Confluence)
• Experience with various project management methodologies (i.e. Waterfall, Agile, Stage-Gate)
• Smartsheet experience is a plus
• Experience with using process mapping tools (i.e. Visio, Lucid Chart) is a plus
• PMP certification is a plus

YOU (BEHAVIOURAL SKILLS)

• Have first-rate problem solving skills
• Are a master at building relationships
• Are a whiz at being interpersonal savvy
• Are super-organized
• Pay great attention to detail and accuracy
• Have excellent client service, communication & change management, collaboration, negotiation & influencing skills to manage diverse groups to reach successful outcomes.
• Possess high acumen toward project management and analytical skills
• Are able to work independently and be a collaborative team player, with excellent time management & prioritization skills
• Are able to manage a heavy workload, multiple tasks, competing priorities & tight deadlines
• Anticipates potential challenges and roadblocks and are proactive about addressing them
• Is effective in providing project team members answers and resources needed
   

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.