Business Analyst, Product

2000 16th Street, Denver, Colorado, 80202, United States of America

Business Analyst, Product

Join our Village as a Business Analyst to support the Digital Product team and Integrated Kidney Care. In this role, you will be the liaison between our Product and Support teams. As a member of the Digital Product Collective, you will be part of a team that is responsible for supporting the Integrated Kidney Care space with the Oracle-Cerner application and our custom-built in-house applications that layer on with Cerner. You will be focused on creating best practices for product ways of working with our support team by developing feedback loops and working to prioritize support asks for our Product teams. In this role, you will also be responsible for leading the teams through our FIT process, which will include timely updates and some project management.  We are seeking an individual that possesses the following skills and experience: _EHR experience including supporting, knowledge of the software development lifecycle, business and data analysis, report analysis, ability to work in a Product and Project model, and ability act as act as a liaison to other departments such as IT, and Business Operations. To be successful, the Business Analyst must have a solid background in report preparation, business analysis, and project management.  Additionally, we expect a candidate to be highly skilled in ServiceNow. This position requires someone with an understanding of support and enhanced problem solving.

Additional duties and skills include:

• Solid understanding of DaVita Integrated Kidney Care and Business operations
• Technically skilled with business analysis expertise
• Ability to recommend solutions
• Desire to learn more about the Business and processes, as well as eager to develop new processes.
• Understands Technology and IT Operations
• Perform 3rd party vendor support activities as needed
• Solid understanding of Incident and Problem Record management
• Understanding of how to find data and the owners
• Report design and ability to present data and strategy to leaders
• Ability to transcribe or translate business requirements into potential solutions
• Understands software development practice
• Provide end user support
• Streamlining business processes and improving efficiencies where possible
• Preparing regular status reports and other communications to internal and external stakeholders
• Concurrently manage several parallel projects and initiatives
• Ability to think critically, ask good questions, rapidly acquire, synthesize and internalize knowledge from past projects, and employ such knowledge in new initiatives

Qualifications

Required:

• 2-4 years of relevant experience with an EHR application such as Cerner or Epic
• Ability to provide multi-level reporting and communication
• Strong computer skills and proficiency in Microsoft Office (Excel, Word, Outlook, and PowerPoint)
• Excellent verbal and written communication skills including email etiquette
• Proven track record in meeting and accomplishing goals
• Strong time management skills, ability to prioritize, and the ability to multi-task effectively
• Innovative approach to problem solving
• Strong interpersonal skills for interacting with managers at all levels and ability to perform effectively both in independent and team-based work environment
• Vision and drive to go beyond the call of duty, anticipate the next step and do it without prompting
• Strong work ethic, willingness to accept high levels of personal responsibility and commitment, initiative, and perseverance

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions of the position.

ADA

DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Work Environment

Level III – Moderate noise (e.g., business office with computers or printers, light traffic).  No required tasks involved greater exposure to blood, body fluids or tissues than would be encountered by a visitor.  The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Visual Requirements

Vision adequate to perform the essential duties/responsibilities of the position.  May be required to demonstrate the ability to differentiate colors on a test strip.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-KM4

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.