Work from home/Customer Experience Agent

Location: Remote
Salary: $30,000 – $70,000

We are looking for a dedicated and customer-focused Customer Experience Agent to join our team. In this remote role, you will assist clients in planning and booking personalized sports travel experiences across global destinations. If you have a passion for customer service and enjoy helping others coordinate their travel plans, this position is a great fit for you.

As a Customer Experience Agent, you will guide clients through the research and booking process, ensuring a seamless and well-organized travel experience.

Key Responsibilities:

• Consult with clients to understand their travel preferences and requirements, providing expert recommendations on destinations, transportation, accommodations, and travel costs.
• Arrange and coordinate transportation, lodging, travel insurance, and other services to create comprehensive travel itineraries.
• Communicate effectively with clients to present travel packages, including event tickets, hotel stays, airline reservations, and car rentals.
• Deliver outstanding customer service throughout the booking process by addressing questions, resolving concerns, and ensuring a smooth planning experience.
• Maintain accurate records of client interactions, travel arrangements, and other essential details.

Qualifications:

• Must be at least 18 years old.
• Authorization to work in the United States.
• Strong communication skills with a customer-focused approach (sales experience is a plus).
• Access to a smartphone with internet connectivity; a laptop is recommended but not required.
• Previous experience in customer service or hospitality is preferred but not required.

Work Environment:

This is a remote position, allowing you to work from home while being part of a collaborative and customer-driven team. Your role will involve digital communication with clients, so a reliable internet connection and a quiet, professional workspace are essential.

How to Apply:

If you are passionate about delivering excellent customer service and helping clients create memorable travel experiences, we encourage you to apply. We look forward to reviewing your application and welcoming you to our team!