Groups Contract Specialist

Job Description

Groups Contract Specialist

Position: Groups Contract Specialist

Area: Groups

Reports to: Groups Manager

Location: Remote 

Target Start: ASAP

About Classic Vacations – The Classic® Difference

Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors, driven by a singular purpose: to delight our clients with exceptional vacation experiences. Our team’s commitment to excellence ensures that every journey we create is seamless, luxurious, and filled with unforgettable moments. We take pride in our role as trusted partners to travel professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations.

Role Overview

Classic Vacations is seeking a meticulous and detail-oriented Groups Contract Specialist to join our dynamic Groups department. This pivotal role ensures the accuracy and completeness of contract-related documentation, oversees contract quality control, and liaises with vendors to coordinate payments and contract verification. This is an exciting opportunity for a highly organized professional who thrives in a structured environment, enjoys working collaboratively, and is passionate about delivering seamless luxury travel experiences.

Why This Role Matters

At Classic Vacations, we don’t just offer jobs—we offer transformative career experiences where innovation, excellence, and collaboration define our work culture. The Groups Contract Specialist plays a critical role in ensuring the integrity of our contractual agreements, ultimately supporting our mission of delivering unparalleled luxury travel experiences. This role directly impacts our relationships with vendors, travel advisors, and clients, ensuring seamless contract execution and maximizing value for all stakeholders.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

In alignment with Classic’s commitment to building a cohesive and high-performing team, your responsibilities will include:

Contract Management:

• Receive, review, and negotiate hotel contracts and addendums from the CV Group Team.
• Verify contract details align with group manager entries, ensuring accuracy in rates, room block allocations, and cancellation policies.
• Ensure contracts comply with legal and company policies, proactively identifying and mitigating potential risks.
• Draft and finalize contracts for Travel Advisors, incorporating negotiated terms and conditions.

Coordination and Communication:

• Work closely with the Contract Supervisor, Groups, to meet contract requirements and deadlines efficiently.
• Build and maintain strong relationships with hotel vendors to facilitate seamless negotiations and quick issue resolution.
• Assist Travel Advisors with client inquiries related to contract terms, availability, and booking modifications.

 Analysis and Reporting:

• Analyze contract performance, booking trends, and financial impacts using Excel or similar tools, providing insightful reports to management.
• Continuously review and optimize contract management processes to improve efficiency and reduce errors.

Training and Support:

• Provide guidance and training to Travel Advisors on contract terms, booking procedures, and system utilization to enhance accuracy and efficiency. 

The above is intended to describe the general content of and requirements for the performance of this position.  It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. 

Qualifications & Skills 

In line with Classic’s values of continuous improvement and organizational health, we seek a leader who exemplifies both technical expertise and a collaborative spirit.

Required Experience & Technical Skills:

• Proven experience in negotiating and managing hotel contracts.
• Strong negotiation skills with expertise in vendor relationship management.
• Proficiency in Microsoft Excel, Word, Outlook, and internet research.
• Excellent written and verbal communication skills with exceptional attention to detail.
• Ability to analyze financial implications related to hotel contracts, including budgeting and cost management.
• Demonstrated success in project management, handling multiple projects simultaneously while meeting deadlines.

Core Competencies:

• Professionalism: Upholds high ethical standards and professionalism in all interactions, maintaining confidentiality and integrity.
• Adaptability: Thrives in a fast-paced, evolving environment with the ability to pivot and adjust to changing priorities.
• Initiative: Proactively identifies opportunities to enhance processes, innovate solutions, and contribute to the success of the department and company.

Employment Terms & Benefits:

• Hours: Full–Time Employment. 40+ hours per week
• Pay rate: Depending on Experience  
• Office: Work is virtual 

Physical Requirements: 

At Classic Vacations, we’re more than a travel company—we’re dream makers. Our team is passionate, driven, and committed to delivering world-class service while fostering a culture of collaboration, innovation, and excellence.

By joining us as the Reservations Lead, you’ll be part of a company that values its people, prioritizes work-life balance, and provides opportunities for personal and professional growth. Together, we’ll redefine luxury travel experiences and make lasting impacts on clients’ lives.

Entrepreneurial Mindset and Adaptability

In our entrepreneurial and collaborative environment, every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities, we embrace flexibility, 

and salaried employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth, allowing individuals to expand their skills, take on new challenges, and build strong cross-departmental relationships. Aligned with our commitment to mutual success, team innovation, and shared accountability, we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community.

Classic Vacations’ Commitment to Diversity & Inclusion

Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued, respected, and supported, regardless of background. We are committed to a culture 

that celebrates diversity and empowers all employees to reach their full potential.

Affirmative Action Statement

It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

For more information, please contact Classic Vacations Human Resources @ questions@classicvacations.com