Dental Appointment Setter (ZR_20843_JOB)

This is a remote position.

• Contract type: Independent Contractor
  
• Schedule: Monday to Thursday 11:30 AM to 8 PM / Friday 7:30 AM to 4 PM 30 minute unpaid break
  

Client Timezone: AEST (Australian Eastern Standard Time)

Be part of a forward-thinking dental clinic in Sydney, Australia, that’s revolutionizing patient care through innovative practices. This established practice is seeking enthusiastic professionals to join their team and contribute to their mission of providing exceptional dental services while optimizing patient experiences and operational efficiency.

Step into an exciting role as a full-time remote Appointment Setter and Call Center Representative for a progressive dental clinic in Sydney. This position offers a unique opportunity to blend customer service excellence with healthcare administration. You’ll be the vital link between patients and the clinic, managing schedules, addressing inquiries, and ensuring a smooth patient journey from the first point of contact. Your role will be crucial in maintaining the clinic’s reputation for outstanding patient care while contributing to its operational success in a dynamic healthcare environment.

• Manage the clinic’s appointment system with efficiency and attention to detail
  
• Handle incoming calls professionally, addressing patient inquiries and concerns with empathy and expertise
  
• Optimize the clinic’s schedule to maximize productivity while ensuring patient satisfaction
  
• Provide exceptional customer service, creating positive first impressions and fostering long-term patient relationships
  
• Collaborate closely with dental staff to ensure seamless coordination of patient care
  
• Maintain accurate patient records and update information in the clinic’s database system
  
• Assist in implementing and improving patient communication strategies
  
• Handle appointment reminders, follow-ups, and rescheduling with tact and efficiency
  
• Contribute to the clinic’s growth by identifying opportunities for patient retention and referrals
  

Requirements

• Proven experience in a call center or customer service role, preferably within a healthcare setting
  
• Exceptional communication skills, both verbal and written, with a friendly and professional demeanor
  
• Demonstrated ability to multitask and manage high call volumes efficiently
  
• Proficiency in using scheduling software and basic computer applications
  
• Strong problem-solving skills and the ability to handle challenging situations with patience and diplomacy
  
• Excellent organizational skills with a keen eye for detail
  
• Ability to work independently in a remote setting while maintaining strong team connections
  
• Familiarity with medical terminology, particularly related to dental procedures, is a plus
  
• Flexibility to adapt to changing priorities and work processes in a dynamic healthcare environment
  
• Commitment to maintaining patient confidentiality and adhering to healthcare privacy regulations
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent Work frm home
  
• Immediate Hiring
  
• Steady Freelance Job