Case Manager

Overview

The Case Manager’s primary responsibility is managing each patient’s case throughout the treatment journey. This highly dynamic role requires an outstanding ability to manage and take ownership of patient cases within an assigned geographic area, seamlessly coordinating between medical professionals at authorized treatment centers (ATCs) and Iovance cross-functional teams to progress patient cases. To be successful in this role, the Case Manager will have a strong passion for serving patients and providers and be a highly motivated individual with exceptional communication, organization, and problem-solving skills. This role requires extensive case management, hospital, immuno-oncology, and, ideally, cell/gene therapy experience. This position is remote and regionally based.

Essential Functions and Responsibilities

·       Serve as a trusted and knowledgeable single point of contact for patients, caregivers, and healthcare providers through the Iovance Cell Therapy call center, demonstrating exceptional communication and tele-management skills.

·       Independently manage and take ownership of all patient cases, from patient registration through post-infusion, within assigned geographic areas, escalate cases for support, and provide coverage for other case managers when necessary

·       Effectively collaborate with inter-disciplinary health care teams at treatment centers (e.g., Nurse Navigators, Financial and Billing Administrators, Patient Support and Access, and social workers)

·       Partner seamlessly with Iovance cross-functional teams to promptly deliver against the needs of our patients, caregivers, and healthcare providers.

·       Effectively communicate critical case-related information to patients, caregivers, and healthcare providers empathetically and clearly to appropriately manage expectations.

·       Complete all Case Manager training and demonstrate exceptional knowledge and seamless navigation of Iovance Cell Therapy Hub technology (i.e., Case Management system, Customer Portal, Telephony system) and processes (i.e., SOPs, work instructions, business rules)

·       Support lifileucel launch activities as necessary (including site onboarding)

·       Manage and contribute continuous improvements and development of innovative solutions to deliver enhanced patient care experience.

·       Maintain current knowledge of and follow established Iovance Cell Therapy Hub objectives, processes, regulatory standards, compliance, policies, procedures, and confidentiality.

·       Demonstrate genuine passion and care for patients and uphold Iovance and Iovance Cell Therapy Hub values in daily individual work performance.

·       Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.

·       Perform miscellaneous duties as assigned.

Travel  

·       Open to occasional travel during the site onboarding process or as needed (<10%)

Required Education, Skills, and Knowledge

·       BA or BS degree or equivalent experience

·       5+ years of experience working within a healthcare/pharmaceutical environment, directly interacting with patients and/or healthcare providers.

·       2 years of Case Management or Care Coordination experience in an acute care center for patients receiving complex therapies.

·       1 year of patient and reimbursement support experience

·       Proven ability to work in a fast-paced environment, quickly adapt to changes, and strategically resolve complex problems promptly.

·       Proven ability to work exceptionally well across a matrix organization and be a team player

·       Flexibility in your schedule to provide support outside of regular business hours for emergent patient cases, especially during the first 3-6 months of launch

·       Exceptional oral and written communication skills

Preferred Education, Skills, and Knowledge

·       Advanced degree in NP, PA, RN, RPH, PharmD, MSW, and Life Sciences

·       5+ years of experience working in a cellular therapy, stem cell transplant, or inpatient oncology case management as a nurse, cell therapy coordinator, or transplant nurse coordinator highly desired.

·       1+ years of experience in patient access and reimbursement support

·       Demonstrated strong understanding of the healthcare industry, private and government payer landscape, patient and reimbursement access and support.

·       Experience working with complex IT systems or portals that support customer service, health care scheduling, supply chain management, and call centers.

·       Familiarity with working in a heavily regulated, quality-control-driven environment (e.g., following strict SOPs when available and extrapolating fundamental principles to situations not defined)

·       Bilingual – Spanish preferred

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made upon request to enable individuals to perform essential functions. Please contact Human Resources to request an accommodation.

Physical Demands and Activities Required 

·       Must be able to remain in a stationary position, standing or sitting for prolonged periods.

  ·       Must be able to move about inside an office and exert up to 10 pounds of force occasionally or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

  ·       Must have visual acuity to prepare and analyze data and figures, view a computer screen, and read extensively. 

  ·       This position requires repetitive motion, substantial movements (motions) of the wrist, hands, and/or fingers.

  ·       Must be able to communicate with others to exchange information.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Work Environment

This job operates in a professional or remote office environment and requires operating standard office equipment and keyboards.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They do not constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or change the position’s responsibilities at any time.

Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please get in touch with careers@iovance.com

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