Offer summary

Qualifications:

Experience with TCP/IP networking and print server configuration., Familiarity with Active Directory and Azure for user management., Knowledge of troubleshooting network connectivity and email issues., Proficiency in Microsoft Office applications and VPN usage..

Key responsabilities:

Map and configure network printers and print queues.

Manage user accounts for onboarding and offboarding in Active Directory and Azure.

Troubleshoot email issues and manage shared calendars.

Provide software training and support for various applications.

Job description

Title: Helpdesk Analyst
Location: POB 327; 1126 Solomon Blatt Blvd., Denmark, SC 29042 - REMOTE ROLE
Duration: 6 Months
Type: Remote
DENMARK (TECHNICAL COLLEGE DIVISION OF NURSING)

Requirement:
Map to Network Printers:

TCP/IP Direct
Print Server URI
Context Menu > Printer Properties > Ports tab
How to create Print Queues via Windows Server
DHCP Reservations by MAC Address
DNS Records creations/troubleshooting (A, CNAME records)

Scan-to-Email:

Traditional SMTP Server
Client Scan to Cloud Email from Gallery Apps

Installing/Troubleshooting Software:

Downloading executable
From Server Network Folder Share

Password Resets:

On-Prem AD (Active Directory)
Azure
admin.office.com

Network Folders/Sharing:

How to create
Security tab (Groups)
Sharing tab (Permissions)

Employee Offboarding/Onboarding accounts (new + disabling):

On-Prem AD (Active Directory)
Azure/Office365
User-Objects > Context Menu > Properties > Attributes tab

Internet Connectivity troubleshooting ie:

Connecting to WIFI
Ipconfig
Understanding of VLANs (i.e based on 3rd octet of IP Address, can tell which IP range/Subnet the device is currently associated with / connected to)

Printing ID badges (I created a server that, even remotely, could still send Badge ID Print jobs):

Software training will be provided, just needs to understand the high-level general concept of creating a new database record, and how to take pictures via a USB Webcam)

Software Training i.e how to use: