Access Analyst (H)

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The University of Miami/UHealth Department of UHealth Connect has an exciting opportunity for a Full Time Access Analyst to work remote.  

Core Job Summary

The Access Analyst works with clinics, departments, UHealth Connect, and UHealth IT to support projects around scheduling process optimization, standardization, and documentation that will enable efficient provider scheduling across the organization. This includes monitoring provider templates and scheduling algorithms for all ambulatory access departments. Specifically, this position assists in the design recommendations for scheduling protocols entered in the system and create scheduling solutions for departments in alignment with organizational goals of standardization for ease of patient access. In addition, the incumbent develops and monitors provider schedules to ensure the organization maximizes template efficiency, productivity, access opportunities and meets operational needs.

Core Responsibilities

• Develops processes, standards, tools, and documentation to support efficient provider scheduling across the organization through data driven analyses.
• Manages projects that advance the Physician Logistics and Optimizations team’s goals.
• Provides template and scheduling support services to clinical departments.
• Communicates and collaborate with internal and external stakeholders.
• Monitors provider templates and schedules to ensure adherence to organizational standards.
• Provides feedback to management on means to achieve access goals and resolve patient service issues.
• Interviews users at clinical, staff, and management levels regarding perceived needs and processes, then be able to translate those needs into recommendations and template build.
• Reviews and develops system documentation, operational guidelines, and/or policies and procedures related to access projects. This requirement may include attendance at meetings with staff from organizational areas for which the Sr. Access Analyst is a liaison.
• Coordinates post-implementation review of project goals, outstanding questions, or issues and work with operational leaders as requested to help sustain goals.
• Assists staff in maximizing use of already implemented Epic functionality (end user optimization) and approved operational workflows to increase efficiency.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• The Access Analyst conducts in-depth, data-driven analyses to facilitate designing and modifying scheduling protocols in the Epic system and create scheduling solutions for departments in alignment with organizational goals of standardization for ease of patient access. 
• In partnership with clinics, departments, UHealth Connect, and UHealth IT, the incumbent will analyze, improve, and develop processes, standards, tools, and documentation that will enable efficient provider scheduling across the organization. This includes using very large data sets from the scheduling system to analyze provider templates and scheduling algorithms for all ambulatory access departments.
• Specifically, the incumbent analyzes, develops, and provides targeted recommendations for and monitors provider metrics to ensure the organization maximizes template efficiency, productivity, access opportunities and meets operational needs.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Bachelor’s degree in relevant field

Minimum 2 years of relevant experience preferably in a Healthcare environment

Proven experience manipulating large datasets with Excel and/or other tools to analyze information, identify opportunities, draw conclusions from the data, and track progress on initiatives – Preferred

Experience creating reporting and analytical tools using Epic tools and dashboards - Preferred

Six Sigma or Lean trained a plus

Ability to manage multiple assignments / projects simultaneously

Experience creating reporting and analytical tools using Epic tools and dashboards - Preferred

Knowledge, Skills and Attitudes:

• Skill in completing assignments accurately and with attention to detail.
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
• Ability to work independently and/or in a collaborative environment.
• Ability to maintain effective interpersonal relationships.
• Ability to analyze and evaluate operational activities, make comprehensive studies and evaluations, and prepare detailed reports, dashboards, and communications.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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