Executive Account Manager

Summary of Position Functions

The Executive Account Manager is responsible for managing the relationship of top tiered existing assigned T2 customer accounts as well as add on sales.  The Executive Account Manager provides important customer updates, new solutions being offered, and events.  In addition, the Executive Account Manager is responsible for the renewal activities associated with the customer.  This position reports to the Director of Customer Success within the Customer Experience department.

Significant Job Segments

• Product knowledge
• Customer relations
• Customer knowledge
• Time utilization
• Company knowledge
• Report development

Essential Position Functions

• Maintains regular contact according to targeted frequency with assigned accounts.
• Plan and schedule strategic customer in person visits.
• Attend and participate in industry and company conferences
  • Provide content and present throughout company/industry conferences
• Fulfills regularly scheduled checklist of items to be covered with clients such as current company initiatives.
• Follows up on sales leads and develops leads.
• Develops and delivers sales presentations, product demonstrations, and proposals.
• Closes sales in a professional and effective manner.
• Ascertains whether clients have successfully adopted products and services.
• Evaluates product & service marketability in terms of customer’s technical needs.
• Proactively obtains training on products, services, pricing models, contracts.
• Accepts personal responsibility for following up on deliverables owed to client.
• Introduces client to new company offerings and pricing changes.
• Identifies client issues, creates plan for follow-up and stays on top of these issues.
• Ascertains whether clients have successfully adopted products and services.
• Actively engages with other Account Managers for knowledge transfer throughout the team for continued growth in the Account Management role.
• Works with business development, marketing, customer service, and other internal departments to ensure accounts are well-served.
• Creates quotes to existing customers for T2 Systems’ products and services.
• Works to meet and/or exceed their annual financial quotas and renewal targets
• Provides documentation to support closed sales and process shipping requests for product fulfillment.
• Fully documents customer contacts in T2 Systems’ CRM program (SalesForce.com).
• Provides input to R&D and Marketing based on knowledge of the marketplace gained from interaction with customers and prospects. Keeps abreast of industry trends / issues that may impact T2’s clients’ operations.
• Utilizes Salesforce.com and maintains the highest levels of data integrity.
• Conducts after-order follow-up in recognition of the fact that we are in repeat business.
• Maintains knowledge of and adheres to company organizational procedures and policies regarding pricing, deliveries, warranty service, sales terms, forecasts, records, reports, vacation scheduling, and so on.
• Works with the Account Management team to develop reports that allow all Account Managers to understand areas of opportunity and support campaign tracking.
• Works with the Account Management team to document and improve process efficiency.
• Works with the Account Management team to follow up on and complete Account Renewals on accounts with little to know changes to existing contract.
• Establishes friendly business and personal relationships with all potential customers for all assigned product lines in the assigned territory.
• Works with Director of Customer Success on targeted calling campaigns.

Knowledge, Skills and Abilities

• Extensive knowledge of T2’s software products, services, and processes are required which can be obtained through intellect, technical inclination, and dedication to gain such knowledge.
• Extensive knowledge of various operating systems, software products (e.g., word processors, spreadsheet programs, etc.).
• Strong time management skills.
• Knowledge of the parking industry.
• Knowledge of T2’s products, hardware, and services.
• Ability to push self to constantly improve.
• Ability to maintain a positive attitude and enthusiasm.
• Ability to read, analyze, and interpret financial reports, business, professional, and technical documents.
• Ability to respond to common inquiries or complaints from customers and staff.
• Ability to write presentations, articles, routine reports, proposals, and correspondence.
• Strong ability to effectively present information and respond to questions from prospects, customers, management, and staff.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
• Ability to prioritize tasks and tactfully negotiate priority with end users.
• Ability to work under deadline pressure and extra hours if needed.