Sr. Manager, Fulfillment & Distribution

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.

THE ROLE

We are looking for a driven and highly motivated Sr. Manager, Fulfillment and Distribution to join our growing Supply Chain team. With our customer at the center of everything we do, this essential role will ensure that available data is being used to guide decision-making, process improvements, and KPI tracking while holding our Service Providers accountable. This role will be wearing many hats while working across cross-functional teams, with a strong focus on the transportation of our orders to our AG1 customer.  Additionally, this role serves as a direct contact point for our Service Providers, Finance, Marketing, and the internal Customer Happiness Team.

The ideal candidate is well organized with the ability to handle multiple priorities.  This person is a creative problem solver who loves data and will provide key insights, and offer fresh perspectives, enabling senior leaders to make sound decisions and provide strategic direction to the organization. 

WHAT YOU’LL DO

• Own and drive key analytics across the final mile small parcel processes, analyzing the financial impact of logistical processes and proposed changes to determine maximum efficiency in terms of routing, transportation modes, and resources while continuing to meet customer requirements.
• Manage and elevate all parcel delivery operations and ensure meet or exceed customer expectations for delivery.
• Manage parcel carrier and 3pl relationships ensuring consistent productive communication and sound data-based decisions.
• Determine and drive to fruition key initiatives based on sound analytics and data.
• Own and deliver measurable service and cost targets that deliver to our global objectives.
• Help develop overall AG1 parcel network strategy. 
• Drive critical parcel carrier migrations, including owning data integrity and acting as the key contract for testing and launching.
• Lead team that is the direct contact for Customer Happiness Day to day issue resolution, with key wherewithal to determine prioritization and experience to recommend quick solutions.  
• Serve as a data expert team member with functional core knowledge of all AG1 small parcel operations and the ability to identify issues quickly and solve on the spot.
• Master data flow processes and drive continual improvement initiatives to streamline data flow and order management.
• Manage and lead a team of best-in-class analysts that actively manage performance reporting, communication, and project measurements.
• Oversee the service of small parcel and 3PL providers and consider / propose improvements in partners provisions to generate operational improvements.
• Collaborate with finance to ensure all projects are clearly measurable.
• Own consistent KPI improvements and present to leadership trends and make recommendations for process improvements.
• Conduct market and industry research, develop operational plans to address issues and hedge risks caused by market or policy changes if needed.
• Cross-functional Partnership: Build / Maintain strong relationships with Customer Happiness, Tech, Data Analytics, Project Team, Finance, 3PLs, Parcel Carriers and Supply Chain Ops.
• Create reports and provide analytical insights to the Supply Chain team, and AG1 Leadership, that will inform on future project justifications (ROI).
• Utilize best in class analytic tools and act as a master lead in data analysis.

WHAT WE'RE LOOKING FOR

• 8+ years of experience with consumer products in e-commerce, direct-to-consumer and/or CPG highly preferred.
• 4+ years managing delivery solutions and small parcel operations.
• Ability to drive multiple initiatives, while also leading with clear prioritization
• Intuitive and highly experienced in working with multiple fulfillment centers and carriers 
• Experience leading and developing a team.
• Experience in analyzing and improving logistics/supply chain data, information and processes and communicating findings effectively.
• Bachelor’s Degree along with Supply Chain Management certification is preferred.
• A curious, detail oriented, independent, and humble learner willing to push, test, fail, learn, reiterate and share.
• A dedicated believer in delivering a premium Customer experience every time.
• Strong interpersonal and communication skills, with demonstrated ability to manage productive and trusting relationships with business partners.
• The ability to thrive in a fast-paced environment with a consistent “can-do” attitude.
• Advanced knowledge of Excel, good IT skills and ERP/MRP systems beneficial
• Excellent English communication skills – Verbal and Written, fluency in one or more foreign languages is an asset (not essential)
• Comfortable with multi-tasking in a high-energy environment and ability to take initiative
• Adept in working under pressure, maintaining accuracy and keeping to deadlines

WHAT’S IN IT FOR YOU?

• Competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
•  A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture that is based on high performance, productivity and continuous improvement. 
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 products and branded swag. 
• Monthly telecom stipend to offset some of the costs of home internet/Wi-Fi for eligible team members. 
• All other benefits and insurances as required by law, based on your specific country of residence.

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $111,000.00 - $134,000.00 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.