Offer summary

Qualifications:

Bachelor's Degree in Pharmaceutical Chemistry or related field., 1-2 years of customer service experience is required., Advanced English proficiency is necessary., Strong planning, coordination, and organizational skills are essential..

Key responsabilities:

Schedule resources to meet customer needs in a dynamic environment.

Communicate and keep customers updated on the status of on-site visits.

Maintain accurate records of resource availability and commitments.

Interact with District Managers to understand the service strategy for the district.

Job description

Job Description

Can you coordinate schedules in a dynamic environment and communicate the plan effectively?

Work as a Service Scheduling Coordinator with a talented team that embodies Agilent’s service organization's core values: Speed, Focus, Accountability, Uncompromising Integrity, Innovation & Contribution, Trust, Respect & Teamwork.

A successful person in this position will be accountable for scheduling the right resources to meet customer needs, thriving in a dynamic and fast-paced work environment, communicating and keeping customers updated on the status of on-site visits, addressing customer issues with prompt attention and exceptional professionalism, behaving in a manner that results in a positive customer experience, keeping accurate and timely records of resource availability and commitments, documenting the handling of each service call accurately and in a timely manner in the service database, demonstrating sound business judgment when prioritizing and managing competing priorities, and interacting with District Managers to understand the service strategy for the district.

Qualifications

Bachelor's Degree in Pharmaceutical Chemistry or related field.
1-2 years of customer service experience is required to enter this level.
Advanced English.
Technical knowledge of Agilent Instruments – Desirable.
Customer-first attitude.
Comfortable adapting to changing technology.
Demonstrates strong planning, coordination, and organizational skills.
Detail-oriented, multitasker who can work with interruptions.
Demonstrates effective interpersonal and cross-functional collaboration skills.
Communicates effectively at all levels of the organization.
Takes ownership, problem solves, and drives resolution of each situation.
Has negotiation skills to deal with involved parties and find the best solution balancing customer and business interests.

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.