Business Operations Senior Specialist

Employment Type

Closing Date

Job Title

Job Summary

Job Description

As a Business Operations Senior Specialist, you will play a pivotal role in orchestrating the operational risk and compliance uplift across Telstra Enterprise. Your role is critical to safeguarding our organisation by helping to implement and enact key compliance policies and procedures to ensure Telstra complies with all internal and external regulations.

About the role

• You play a crucial role in evolving the risk management culture and practice across Telstra Enterprise, ensuring compliance with Telstra’s Risk Management Framework and industry best practices.

• Your ability to effectively navigate a large and complex enterprise environment will see you thrive in this role.

What You’ll Do

• Leverage your specialist risk and compliance management knowledge and strong interpersonal skills to effectively partner with the business to advise, support and constructively challenge, enabling services to key Enterprise customers to meet our contractual, business and compliance objectives.

• Build your credibility as an expert in risk and compliance management, serving as a trusted business partner and a key point of contact for Telstra Enterprise, establishing a positive risk culture in the business to help to drive the effective management of risks and compliance obligations.

• Authentically engage and collaborate with a range of internal stakeholders to help distil complex problems into simple and manageable actions that result in optimal business outcomes that serve our Enterprise customers.

• Drive ongoing management of risks by performing risk assessments, analysis, and reporting, identifying and reporting control gaps and treatments, and ensuring accurate information in the risk management system.

• Work as part of a cross-skilled team that can support a range of inter-connected risk domains, including technology risks.

• Contribute to the identification, development, documentation and testing of key controls. Where control gaps are identified from compliance breaches, Internal Audit findings or risk assessments, liaise with the business to identify action owners and follow up for completion.

• Act as advisor to the business on impacts to risks and obligation areas and helping the business identify appropriate corrective remediation.

• Synthesise domain knowledge and apply analytical thinking to conduct risk reporting tailored for the Executive team and other key stakeholders, using a strong understanding of risk standards to provide guidance on the most significant risks to the business.

• Utilise and provide input into the design and implementation of the overall risk management process for Telstra, to ensure the effective delivery of risk and compliance priorities, lead the management and mediation of risk and issues.

About You
 

To succeed in this role, you will bring a strong blend of business acumen, stakeholder management, and influential communication skills. Your ability to analyze data, articulate problem statements, and provide strategic insights will be essential. With expertise in project management, risk management, and technology risk control standards, you will drive effective decision-making and resourceful problem-solving.

Additionally, your skills in coaching, facilitating, and applying Scrum methodology will support collaboration and efficiency. Strong planning, organizational, and presentation abilities will help you navigate complex challenges, while your analytical mindset and strategic thinking will ensure continuous improvement.

If you thrive in a dynamic environment and want to be part of a company that values talent and community impact, apply now!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.