Benefits Operations Specialist

Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.

We are looking for a Benefits Operations Specialist to add to our Global Benefits Operations team. This full-time, fully remote position based in Colombia will build aspects of our global benefits programs at tactical levels. We ask that you have a high level of flexibility. We are looking for someone with experience managing vendors, data, administration, and team member relationships. You will support the scaling of our global benefits offerings through hands-on involvement with plan renewals, implementations, and other operational initiatives.

You will report to the Senior Manager of Benefits Operations.

Please submit your CV in English so it may easily be shared with team members.

You Will:

• Develop relationships with company partners in order to socialize and manage changes in benefits offerings and processes
• Coordinate with benefits service providers, outsourced vendors, and brokers on a global basis to support renewals and implementations
• Collaborate with client and employee-facing teams, and the Benefits Design team to identify implementation groups and opportunities for new benefits offerings
• Develop resources associated with pricing, compliance, frequently asked questions, marketing materials, plan documentation, and other information relating to new and existing global benefits offerings
• Identify and resolve operational process gaps associated with benefits offerings
• Support cost booking, vendor billing, customer invoicing, and benefits audit processes
• Participate in conversations regarding benefits offerings with clients and supported employees

You have:

• Bachelor's Degree in related field or equivalent work experience
• 3+ years of experience in administrating global or US Benefits
• Business proficiency in the English language.
• Fluent in Spanish.
• Fluency in Portuguese is an added bonus.
• Proficiency in benefits administration software and systems
• Experience with benefits plan design and pricing
• Strong project management and execution skills
• Advanced Excel and Google Sheets ability

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